2/10 Poor
Oct 2, 2023
The property was nothing like the pictures. It was situated in a fairly narrow alleyway with no access for car. We ended up dragging our suitcases to the hotel in the rain. We were extremely disappointed once checked in and shown our rooms. There was a strong odour from lack of ventilation in both rooms. We opted to upgrade to rooms with windows but they weren't better either. The receptionist sprayed the rooms with a deodorizer but it only masked the smell briefly. Despite paying upfront, we ended up paying to stay at another hotel 50m away and had a much better experience. The receptionist was nice and tried to accommodate us as best she can. It's not her fault that the hotel had misleading advertising materials on expedia and was not at all as described.
Anh
Anh, 2-night family trip
Verified Expedia guest review
