2/10 Poor
Aug 1, 2022
Worst Booking Imaginable
Booked through here but upon arrival, they stated they are called a different name now and so they cannot find the booking. Ended up booking a separate room out of necessity (as nothing else was available in the area at 10 PM) and the room smelled like mildew, there was old furniture trashed in the parking garage, AC units were falling apart in the hallways, the balcony had broken dirty chairs stacked up in the corner that you couldn't sit on, and it just seemed like a completely unsafe sketchy place - which is crazy due to the price being charged. Also, upon arrival, one of the managers (or owner) was going around the parking area with his flashlight checking parking passes and asked us what we're doing - I said we're checking in, so don't tow us! Later on, I noticed several other vehicles being towed... understandable to an extent, but it seemed like this was just unnecessary to a degree and was a portrayal of how they operate. Overheard a lady complaining about being double-charged and the manager said he needs to speak to the person who booked and blew the lady off. Kids were jumping in the pool until 3 AM... couldn't sleep. The list could go on. Definitely will never return.
**Ocean Star is apparently the "new name" of the hotel. Stay away.
Verified traveler
1-night trip
Verified Hotels.com guest review
