2/10 - 별로예요
2023년 11월 14일
Avoid Olivia Apartments
What a terrible experience. The property requires an access code to enter the rooms and I didn't receive the access code for my first night. I spent more than 2 hours with hotels.com support while they tried to contact the property to get me into the room. I also tried contacting the property myself but they did not answer.
I did get into the property the next day but it left a sour taste in my mouth.
Worst of all, I contacted hotels.com for a refund and they said they cannot do it because the property has a cancellation policy that doesn't provide refunds.
I say avoid this property. There aren't too many bigger failures for a hotel than a guest not being able to gain entrance to the room they paid for.
Henry
Henry 님, 4박 가족 여행
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