2/10 Poor
Jun 8, 2024
Misleading location
This place shows the location is in the town of Vico Equense and that is a 5 minute walk to Guisso Castle and 2 minute walk to 5 different restaurants. This completely untrue. I booked the place based on the location since we were going to take the train to the town. Then about a week before the trip I decided to put the address in google maps and it showed it over 20 miles away on a completely different coast outside Positano. I asked to cancel it since it was not in the location advertised. They said it was non refundable and said they recommend a car. They refused to give me even a partial refund. I feel like since it was false advertising the fact that it was nonrefundable shouldn’t matter and I should get at least a partial refund. They didn’t even refund the cleaning fee. They asked me a day before the check in if I was still coming. I didn’t answer because we were traveling and they never sent the check in info. I still am wondering if this place is real and I got scammed. I am super disappointed with Hotels.com also because the wouldn’t give a refund either and the place is still advertising the wrong location.
Karen
Karen, 3-night family trip
Verified Hotels.com guest review
