We arrived at the destination to find a closed door and no way to access anything. Thankfully someone was leaving and they took us on a 10 min walk to the hotel. Shame on the hotel and Expedia for not letting travelers know that you have to go to the hotel, the address of which does not appear on your reservation, to get access to the Casa. The hotel is nice enough and the windows are very well insulated because it's on a noisy less than pretty street. It is also not as close to the historic center as I had deduced from the map. The bathroom is large, very clean, but the bedroom we were in, for 4, felt very cramped. The hotel staff was LOVELY, kind thoughtful spoke several languages and really aimed to help. So high notes for effort of the staff, but the initial confusion regarding key pickup was a pain, especially since I'm a mum traveling alone with 3 small children.