7 Avenida 15-45, Zona 9, Guatemala City, Guatemala, 1009
What's nearby
La Aurora Zoo - 11 min walk - 0.9 km
U.S. Embassy in Guatemala - 16 min walk - 1.4 km
Embassy of Mexico in Guatemala - 18 min walk - 1.5 km
Oakland Mall - 19 min walk - 1.6 km
Paseo Cayala - 7 min drive - 7.5 km
Getting around
La Aurora Intl. Airport (GUA) - 12 min drive
Free airport shuttle
Restaurants
Denny's - 4 min walk
Lobby Bar - 3 min walk
McDonald's - 2 min walk
Strikers Sport Bar - 3 min walk
El Cafetal - 6 min walk
About this property
Barceló Guatemala City
Located just 2.4 mi (3.9 km) from the airport, Barceló Guatemala City offers a free shuttle at scheduled times. Guests can be pampered with massages at the spa and grab a bite to eat at one of the 3 restaurants. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool, and a poolside bar. Fellow travelers love the pool and helpful staff.
Languages
English, Spanish
At a glance
Hotel size
397 rooms
Arranged over 10 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Late check-out subject to availability
Special check-in instructions
This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas (2-device limit)
Free WiFi in rooms (2-device limit)
Parking
Free onsite self parking
Wheelchair-accessible parking and van parking on site
Electric vehicle charging point on site
Transfers
Free airport shuttle from 4 AM to 11 PM*
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:00 AM–11 AM
3 restaurants
2 bars/lounges
Poolside bar
Coffee shop
24-hour room service
Snack bar/deli
Water dispenser
Traveling with children
Children stay free (see details)
What to do
Yoga classes
Racquetball/squash
Pool table
Working away
Business center
24 meeting rooms
Computer station
Conference center
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Pool loungers
Facilities
2 buildings/towers
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
24-hour health club
An outdoor pool
Full-service spa
Spa tub
Sauna
Massage/treatment rooms
At least 80% of food locally-sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Annual offsets purchased for at least 10% of carbon footprint
Humane treatment of captive wild animals
Locally-owned & organized tours & activities
Local artist showcase
Local culture & ecosystem education
100% renewable energy
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Reception hall
Accessibility
Braille/raised signage
Elevator
Elevator door width (inches): 61
Wheelchair-accessible parking
10 on-site accessible parking spaces
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
Wheelchair-accessible path to elevator
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Visual alarms in hallways
Front entrance ramp
Wheelchairs available on site
Closed captioned TV
Well-lit path to entrance
Room amenities
Be entertained
32-inch LED TV
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Bathrobes
Iron/ironing board
Sleep well
Blackout drapes/curtains
Turndown service
Bed sheets provided
Freshen up
Shower/tub combination
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi (2-device limit)
Phone
Electrical adapters/chargers
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Special features
Spa
Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include massages.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately USD 20 for adults and USD 10 for children
Early check-in can be arranged for an extra charge of USD 60.00 (subject to availability)
Late check-out can be arranged for an extra charge of USD 60.00 (subject to availability)
Pool, spa, & gym (if applicable)
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Only registered guests are allowed in the guestrooms.
Parties and events are allowed on site.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Barcelo Guatemala City
Barcelo Hotel Guatemala City
Guatemala City Barcelo
Barcelo Guatemala City Hotel Guatemala City
Guatemala City Marriott
Marriott Guatemala City
Barcelo Guatemala City Hotel
Barceló Guatemala City Hotel
Barceló Guatemala City Hotel
Barceló Guatemala City Guatemala City
Barceló Guatemala City Hotel Guatemala City
Frequently asked questions
Does Barceló Guatemala City offer free cancellation for a full refund?
Yes, Barceló Guatemala City does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Barceló Guatemala City?
Yes, there's an outdoor pool.
Are pets allowed at Barceló Guatemala City?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Barceló Guatemala City?
Yes, there's free self parking. Electric vehicle charging is available.
Is airport shuttle service offered by Barceló Guatemala City?
Yes, a free airport shuttle is available from 4 AM to 11 PM at scheduled times.
What are the check-in and check-out times at Barceló Guatemala City?
Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. There's a charge of USD 60.00 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 60.00 (subject to availability). Express check-out is available.
What is there to do at Barceló Guatemala City and nearby?
Onsite recreation at Barceló Guatemala City includes racquetball/squash and yoga. Indulge in a treatment at the spa and soothe your senses in the spa tub. Barceló Guatemala City also has 2 bars, an outdoor pool, and a 24-hour health club, as well as a sauna and a garden.
Are there restaurants at or near Barceló Guatemala City?
Yes, there are 3 onsite restaurants.
What's the area around Barceló Guatemala City like?
Barceló Guatemala City is a short 11-minute walk from La Aurora Zoo and 6 minutes' walk from Avenida La Reforma. Travelers give top marks for the hotel's prime location.
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.2/10
Staff & service
9.2/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
8/10 Very Good
Dec 24, 2024
JOSE J
JOSE J, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Dec 23, 2024
Loida
Loida, 2-night family trip
Verified Hotels.com guest review
8/10 Very Good
Dec 22, 2024
Carlos
Carlos, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 21, 2024
Awesome hotel and staff!
We have stayed at Barcelo in Guatemala City and San Jose Costa Rica. The staff, food and service at Guatemala City is 5 star. San Jose Costa Rica is a 1 or 2 star. Bad management is probably the cause of the issues in Costa Rica.
Terence
Terence, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 20, 2024
Excellent stay!!
Everything about our stay was excellent right from the moment of the free shuttle from the airport. Great checkin, very nice room, excellent bed and one of the best breakfasts!! Great location too. Everyone friendly.
John David
John David, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 20, 2024
First time at a Barceló & hope it’s not the last!
It was a great stay! Very comfortable accommodations! The only noise was the occasional airplane! We were very close to the airport, so that was expected. But at night it was very quiet! The lobby was huge, multiple conference rooms, great pool & large jacuzzi! Huge buffet breakfast with plenty of choices and changed daily. It was within walking distance to many great restaurants, supermarkets and fast food options. When originally stayed one night as part of a tour, but didn’t hesitate to stay multiple nights when we returned to Guatemala City from the tour! We would most definitely stay at the Barcelóagain!
Dawn
Dawn, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 19, 2024
Jane
Jane, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 14, 2024
Ana
Ana, 5-night trip
Verified Hotels.com guest review
2/10 Poor
Dec 11, 2024
Late checking issue without any resolution
When I booked my stay, I specifically booked a king size bed in a suite. We arrived and their shuttle wasn’t available so we came by taxi and they gave us a double bed, we explained and were given only an option for a king size bed in 3rd floor a terrible run down room with a view to a roof and a post.. the alternative was pay more and get a newer room with street view, all terrible options. we made 5 trips down to reception as they kept messing our keys. The rooms bathtub had acrylic enclosure not sealed and I almost fell coming out of the shower and the noise on the ac didn’t let us sleep, we couldn’t get ahold of anyone from hotels.com as we wanted to leave next day exhausted and upset. The hotel refused to reimburse us the last night and alternatively assigned us a decent room. Needless to say that the rooms you show on line are a complete misrepresentation of what one gets at the hotel, if i book one bed that is what I expect to get and your policies should include some sort of remediation if the hotel does not comply with the arrangements made. Please make sure in the future to fix the communication problem for people checking in late as the night attendant was not only rude but very entitled and dismissive with us, that is not the attention that a decent hotel should provide to us as customers.
Myra
Myra, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Dec 8, 2024
Tess
Tess, 11-night trip
Verified Hotels.com guest review
8/10 Very Good
Dec 6, 2024
Thumbs Up!
Checking in was smooth & pleasant with the person dealing with us but the process was getting to him was tooth pulling.
Room was both comfortable and clean. Room and toilet amenities were more the adequate.
House cleaning staff were excellent!
Security staff at hotel entrances were excellent.
Only complaint is the attitude and response of the front desk when we approach for enquiries. They would see us but carry on their conversation before even thinking of attending to their guests. And when they do attend to their guests, like us for example, we were de4alt with the wrong info. Oh well....it is what it is but I felt it should be mentioned.
This is a lovely hotel and we would stay here again for sure if the front desk staff would tweak their behaviour.
Recommended!
Richard
Richard, 3-night trip
Verified Hotels.com guest review
6/10 Good
Dec 2, 2024
Check in was a very long process and wait!
harold
harold, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 2, 2024
Yoga retreat trip
Had an overnight stay at this nice hotel. Did not get to really enjiy alot it had to offer but the rate for a room and quality and extras were great
Rodney
Rodney, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 2, 2024
Kathy
Kathy, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 28, 2024
Mario
Mario, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 26, 2024
Manuel
Manuel, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 25, 2024
Esteban
Esteban, 7-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 25, 2024
Katelyn
Katelyn, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 22, 2024
HUMBERT
HUMBERT, 4-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 12, 2024
Dusan
Dusan, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 7, 2024
Guatemala trip
Everything was top notch…..enjoyed very much and would recommend to my friends and family.
Kenneth
Kenneth, 3-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 7, 2024
Manuel
Manuel, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 1, 2024
Hector
Hector, 1-night business trip
Verified Hotels.com guest review
6/10 Good
Oct 28, 2024
Good hotel for transit
There was only 1 person at the reception and checkin line was very long and a slow process. Did not have much vegan food options for breakfast.
Sharmila
Sharmila, 1-night trip with friends
Verified Hotels.com guest review
2/10 Poor
Oct 26, 2024
Terrible experience
The shuttle driver spoke no english. Never helped with bags. No help at hotel. Hardly anyone spoke english. My bathroom was broken. I also got food poisoning at the Japanese restaurant.