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Casa Dona Susana

3.5 star property
Adults-only beach hotel with outdoor pool, near Malecon

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Casa Dona Susana

Restaurant
Outdoor pool
Exterior
Reception
Standard Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, blackout drapes
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • 24/7 front desk
  • Parking available
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant
  • Outdoor pool
  • Room service
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Snack bar/deli
  • ATM/banking services
  • Multilingual staff

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, blackout drapes

Standard Room, 1 King Bed

Highlights

Individually decorated
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Hair dryer
Cable channels
  • Sleeps 2
  • 1 King Bed

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Free WiFi
8.0 out of 10, Very Good, (1145)
The price is $186
includes taxes & fees
$155 per night
Jan 4 - Jan 5, 2025
Playa Los Arcos Hotel Beach Resort & Spa
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About the neighborhood

Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380

What's nearby

  • Olas Altas Street - 1 min walk - 0.1 km
  • Playa de los Muertos - 2 min walk - 0.2 km
  • Los Muertos Pier - 3 min walk - 0.3 km
  • Malecon - 3 min drive - 2.3 km
  • Conchas Chinas Beach - 5 min drive - 2.0 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 29 min drive

Restaurants

  • ‪Pancho's Takos - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Lix by Xocodiva - ‬2 min walk
  • ‪Tuna Azul - ‬2 min walk
  • ‪Joe Jack's Fish Shack - ‬2 min walk

About this property

Casa Dona Susana

When you stay at Casa Dona Susana, you'll be just a 5-minute drive from Playa de los Muertos and Bay of Banderas. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant. Other features include a snack bar/deli, a terrace, and a garden. Fellow travelers say great things about the pool and helpful staff.

All inclusive

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 42 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: noon
    • Contactless check-in available
    • Minimum check-in age: 21
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • For more details, please contact the property using the information on the booking confirmation
    • Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite parking limited
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • Restaurant
  • Room service
  • Snack bar/deli

What to do

  • Beach nearby
  • Golfing nearby
  • Scuba diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Garden
  • Terrace
  • An outdoor pool

Accessibility

  • Elevator

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 10 AM to 10 PM

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Frequently asked questions

Does Casa Dona Susana offer free cancellation for a full refund?
Yes, Casa Dona Susana does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Casa Dona Susana?
Yes, there's an outdoor pool. Guests have pool access from 10 AM to 10 PM.
Are pets allowed at Casa Dona Susana?
Sorry, pets aren't allowed.
Is parking offered on site at Casa Dona Susana?
Yes. Parking spots may be limited.
What are the check-in and check-out times at Casa Dona Susana?
Check-in start time: 3:00 PM; Check-in end time: noon. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Casa Dona Susana?
No, this hotel doesn't have a casino, but Vallarta Casino (8-min drive) and Winclub Casino Platinum (10-min drive) are both nearby.
What is there to do at Casa Dona Susana and nearby?
Have fun with nearby activities such as scuba diving and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
Are there restaurants at or near Casa Dona Susana?
Yes, there's an onsite restaurant.
What's the area around Casa Dona Susana like?
Casa Dona Susana is located near Playa de los Muertos in Romantic Zone, a short 1-minute walk from Olas Altas Street and 3 minutes' walk from Los Muertos Pier. Travelers give top marks for the hotel's prime location.

Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Very Good

Great location and was able eat great beachfront breakfasts at related Arcos hotel across the street.
Francis, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best vacation in PV
Our stay at Casa Donna Susana was amazing. The staff was very helpful and attentive. The hotel is small and beautiful. It was like staying in the 1950s. The hotel was quite each night with no noise. We choose the all inclusive option. Best way to stay. You have access to the buffet which was small but hand cooked to order. All meals were enjoyable. Beach access was easy with staff helping with everything. Staying here, you are walking distance to everything. We will be coming back soon
Mario, 5-night trip
Verified Hotels.com guest review

8/10 Very Good

Robert, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

Quaint boutique hotel in a convenient location. Walking distance to everything! Our room was a lot smaller than advertised however and windows did not open so could not get sunlight or fresh air. Other wise I would have given this 10/10. Front desk staff were always friendly but the housekeeping staff did not make much effort. Rooftop pool was a nice treat! The all-inclusive meals at the resort next door could use a bit more variety. Overall a pleasant stay for the price!
Nicole, 4-night romance trip
Verified Expedia guest review

8/10 Very Good

Lovely older hotel. A coffee maker in the room would be a nice addition
Ricardo, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Roberto, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Super cute, clean , friendly. Cannot beat the location
Kimberly, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Loved all of the plants in the building. Very clean, staff is polite. Top to bottom great service.
Javier, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Loved this hotel.
Jaleesa, 4-night trip
Verified Expedia guest review

8/10 Very Good

Kelsey, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Our original room was a standard room and needed A LOT of work, old and rundown. We had to pay more for the renovated superior room, which was much better. The property is really nice, but they need to do a better job at cleaning the pool…didn’t want to go in because it was very dirty
Gabriel Camile, 7-night romance trip
Verified Expedia guest review

2/10 Poor

I will not ever stay there again, nor do I recommend it . My AC unit leaked so much water that my floor was completely wet all the time until I put a towel down & kept replacing the towel. My door literally would not close all the way & rain & mosquitoes would come in my room at night . Asked to change my room but I would have to pay to upgrade. Food was horrible, pool was nasty . I can go on & on .
Michael, 5-night family trip
Verified Expedia guest review

8/10 Very Good

Roxanne, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Very grateful for this (one of the few) family-oriented hotels in this beautiful location. We enjoy the Catholic artifacts, even though we are disappointed that some have been removed from the establishment over the years.
steven, 6-night trip
Verified Orbitz guest review

10/10 Exceptional

Great location. Friendly staff.
Carlos, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Close to beach and Malacon choice of pools at r Three properties
Richard, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Saran, 2-night trip
Verified Expedia guest review

10/10 Exceptional

El staff fue muy amable el lugar muy bonito tranquilo y limpio cerca de la playa y el paquete todo incluido muy bien el restaurant tenia buena variedad de comida entretenimiento una vista al mar hermosa.
Sugey, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

LUIS, 2-night trip
Verified Expedia guest review

6/10 Good

Andres, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Lorna, 5-night trip
Verified Expedia guest review

2/10 Poor

Richard, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Dolores, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Jose, 4-night trip
Verified Expedia guest review

6/10 Good

Clean place nice staff. The location of the Casa Susana is near the beach downtown area predominantly gay. I am a straight conservative female grandmother . .. I don’t fit 😉noticed drugs and prostitution activity during the early evenings and morning near the hotel area I was in my room after 6 the sunsets are unique and beautiful. able to book a tour every day so it kept me busy and out of the room and hotel area. so, next time I won’t book around that area . It was my first time visiting .. so now, for the next visit will know the areas much better. It is easy to get around and people are super friendly and informative . Loved Puerto Vallarta. Thank you !
Maria del Refugio, 7-night trip
Verified Expedia guest review