6/10 Good
Aug 30, 2024
This is not a 5 star hotel. Meals are basically in the buffet only unless you want to pay for the a la carte. Buffet was disgusting - lack of hygiene, too loud, mass crowding and poor quality of food. This place has the quality of a Cuban resort when it comes to food and I would even say the Cuban places are better. Hotel was dirty. It was a family reunion trip and all our rooms had sticky floors. Our room was across from the live show theatre. What kept us up at night was the cleaning and garbage facility below our room. It sounded like demolition was happening and explained why the stairs smelled like vomit. When we went to complain, they told us it did not exist. Tried to say it was a staff room. We took a video. When we tried to call front desk or guest services, no numbers were available. QR code led to room service menu but no number. Website stated no address found. When we told them, staff stated we were the only people to tell them. Service was horrible. Save your money and go else where. Cheap tourism at its worse. One family member got a rash from the pool. We’re pretty sure it was full of pee.
Phoi-Thi
Phoi-Thi, 4-night family trip
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