6/10 Good
Dec 27, 2024
The Positive Reviews Fooled Us
Our children were at an age in which there was no charge for their stay, however they did not provide towels and toothbrushes, cups, water bottles, basic amenities for all four of us (two children and 2 adults) like all of the other hotels that we have stayed at over the 2.5 years that we have lived in Japan. I asked for the basic amenities for the four of us and was told in English that because our children were staying for free they would not be provided-- so we received 3 instead of four sets, which I thought was rediculous. Next the parking that is advertised as available on their website. Our van could not fit in their elevator car park so we ended up paying between $50 and $80 a day in parking fees and a 15 minute walk each way from the car park--we have a standard Delica. Again, reduculous that we were not informed ahead of time or that there was no disclaimer about the hotel parking. 6 nights of parking at an avaerage of $60 a night adds up. I also felt like the front desk people were especially rude to forgeiners upon check in and check out. The property is lack luster and the rooms are tiny. The soaking pool (onsen) was unremarkable. The location was fine.
Rachel
Rachel, 5-night family trip
Verified Hotels.com guest review