Bristol Palace Hotel puts you just a 5-minute drive from Port of Genoa Cruise Ship Terminal. The bar is a great place to grab a drink, and guests looking for a bite to eat can check out Giotto, which serves Italian cuisine and is open for lunch and dinner. Other highlights at this luxurious hotel include a snack bar/deli and a terrace. Fellow travelers love the helpful staff and overall property condition.
Languages
English, French, German, Italian, Spanish
At a glance
Hotel size
133 rooms
Arranged over 6 floors
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in/out available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
Pets allowed (dogs and cats only, 1 total)*
Service animals welcome
Restrictions apply*
Pets must be supervised
Internet
Free WiFi and wired internet access in public areas
Free WiFi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))
Parking
Onsite parking limited
Offsite parking within 328 ft (EUR 29 per day)
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
Restaurant
Bar/lounge
Room service (limited hours)
Snack bar/deli
Water dispenser
Traveling with children
Children stay free (see details)
What to do
Beach nearby
Working away
9 meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Porter/bellhop
Facilities
1 building/tower
Built in 1900
Safe-deposit box at front desk
Terrace
At least 80% of food locally-sourced
At least 80% organic food
At least 80% lighting from LEDs
Comprehensive food waste policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Accessibility
Elevator
Wheelchair-accessible path to elevator
Room amenities
Home comfort
Air conditioning and heating
Minibar
Slippers
Sleep well
Pillow menu
Down comforter
Blackout drapes/curtains
Soundproofed rooms
Bed sheets provided
Freshen up
Bidet
Eco-friendly toiletries
Hair dryer
Towels
Toothbrush and toothpaste (on request)
Stay connected
Free WiFi (speed of 500+ Mbps (good for 6+ people or 10+ devices))
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Eco-friendly cleaning products provided
LED light bulbs
Water-efficient showers only
Special features
Dining
Giotto - This restaurant specializes in Italian cuisine and serves lunch and dinner.
Bistrot - This bar serves light fare only. Open daily.
Awards and affiliations
The property is a member of Preferred Hotels & Resorts.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 5.00 per person, per night, up to 8 nights. This tax does not apply to children under 14 years of age.
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 28 for adults and EUR 28 for children
Children & extra beds
Cribs/infant beds are available for EUR 30.0 per night
Guests must contact this property in advance to reserve cribs/infant beds
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 20.00 per pet, per day
Parking
Parking is available nearby and costs EUR 29 per day (328 ft away)
Policies
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, mobile payments and cash.
Mobile payment options include: Alipay and WeChat Pay.
Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number IT010025A145L88KIP
Also known as
Bristol Palace
Bristol Palace Genoa
Bristol Palace Hotel
Bristol Palace Hotel Genoa
Hotel Bristol Palace
Palace Bristol
Palace Bristol Hotel
Palace Hotel Bristol
Bristol Palace Hotel Genoa
Bristol Palace Genoa
Hotel Bristol Palace Hotel Genoa
Genoa Bristol Palace Hotel Hotel
Hotel Bristol Palace Hotel
Bristol Palace
Bristol Palace Hotel Hotel
Bristol Palace Hotel Genoa
Bristol Palace Hotel Hotel Genoa
Frequently asked questions
Does Bristol Palace Hotel offer free cancellation for a full refund?
Yes, Bristol Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Bristol Palace Hotel?
Yes, cats and dogs are welcome, with a limit of 1 total. There's a charge of EUR 20.00 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Bristol Palace Hotel?
Yes. Parking spots may be limited.
What are the check-in and check-out times at Bristol Palace Hotel?
Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
Are there restaurants at or near Bristol Palace Hotel?
Yes, Giotto offers Italian cuisine.
What's the area around Bristol Palace Hotel like?
Bristol Palace Hotel is in Genoa Historical Centre, a short 2-minute walk from Piazza de Ferrari and 3 minutes' walk from Teatro Carlo Felice. Travelers say the area is walkable and good for shopping.
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.4/10
Staff & service
9.2/10
Amenities
9.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
Dec 31, 2024
Lovely hotel in the centre of Genoa
Lovely hotel. Great breakfast.
jonathan
jonathan, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 9, 2024
Spyridon
Spyridon, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 4, 2024
Love this hotel.
Love this hotel, i’ve stayed here for 10 nights over the last couple of years. The hotel takes you back to the heydays of classic 5* hotels with modern subtle touches. The bedrooms are light and airy although there can be a bit of noise from the street into the night, not enough to disrupt sleep (Genoa is a busy city throughout the year) The staff have always been extremely helpful and efficient.
Breakfast is served via buffet but with an air of elegance in the 2nd floor dining room.
jonathan
jonathan, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 24, 2024
Stellar place
Excellent 5 star hotel with Italian hospitality in the best form everyone makes you feel so welcome and best word to describe is sweet and lovely. So accommodating and helpful happy staff and amazing circular stairs to decor to ceiling frescos we felt transported to times traveling was luxury and fun. We loved the hotel and def coming back food is stunning as well. Guests are beautiful and happy what can one ask more
MEHMET
MEHMET, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 17, 2024
Amazing project
We are have amazing time in the hotel. Stuff and service it’s very good. That is very comfy.
Elisete
Elisete, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 14, 2024
Tendai
Tendai, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 13, 2024
Gerardo
Gerardo, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 5, 2024
The staff here is absolutely amazing. I felt like I was transported back in time when the customer was king. I had to wait for nothing. The room was fabulous, the bed was so comfortable, and we slept the sleep of the dead it was so peaceful. The hotel was convenient to shopping, restaurants, and some of the best coffee. If you come to Genoa, you must stay here.
Lawrence
Lawrence, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Oct 21, 2024
Verified traveler
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 19, 2024
Laura
Laura, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Oct 18, 2024
Beautiful hotel with a wonderful staff. Definitely recommended.
Peter
Peter, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
Oct 17, 2024
elaine
elaine, 1-night trip
Verified Expedia guest review
8/10 Very Good
Oct 17, 2024
Nice
Jean-Guy
Jean-Guy, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
Oct 14, 2024
Hotel Bristol is a beautiful hotel with old world charm and elegance. I have been returning there for many years and the only hotel I choose when in Genoa.
Nancie
Nancie, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
Oct 13, 2024
Very attentive staff. Convenient location. More of a classic hotel feel but executed with efficiency and attention to detail.
Richard
Richard, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
Oct 13, 2024
eyal
eyal, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 11, 2024
Staff are incredibly helpful, especially Matteo on the front desk. Recommend lots of local restaurants and places to see.
Emma
Emma, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Oct 11, 2024
Albert
Albert, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 7, 2024
Paul
Paul, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 6, 2024
Very historical property, beautifully decorated and staff that goes above and beyond expectations. Restaurant has delicious food and great ambience.
Bridget
Bridget, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Oct 6, 2024
The staff and the city
Carmen V.
Carmen V., 2-night trip
Verified Expedia guest review
10/10 Exceptional
Oct 6, 2024
Wojciech
Wojciech, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 2, 2024
Excellent location.
JANET
JANET, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
Sep 28, 2024
Wonderful hotel in very good location. Fabulous reception, thank you Andrea, hopefully spelt correctly!! Brilliant.
Michael
Michael, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 21, 2024
visiting James
My husband and I were very happy with theBristol. Beautiful building, entry way and the room was gorgeous. The hotel is on the main street. Great location lots of shops, cafes. It is a bit noisy if you open the window. The AC works great. There are elevators.
Super friendly staff everyone speaks English too. the room shower is small so you get water everywhere when you shower !!And can be slippery too. Not too far from the Genoa airport.
I would stay here again.