The location of the reception and the room is different. But, they took us by car for going to my room after check in. They have one reception and a few room location.
Price was so good. The room is clean.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
์น๊ตฌ์ 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 3์ผ
I booked a hotel room and then I walked from the ferry terminal and when I got to the hotel room at 8:30 p.m. there was no one there to greet me even though the booking went through at 8:00 p.m. I didn't get an email or any notification from the hotel saying that they would be closed when I made my booking. This was a horrible experience for me walking through the streets in Naples alone solo and no one was there from the hotel, no lights were on, no one knew where the hotel was even though I mapped it to the location
Gregory
Gregory ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 4์ 26์ผ
Fraudulent non hotel listing
This is not a real hotel with 24 hour staff front desk check in with English speaking staff
This is just some amateur person with rooms pretending to be a hotel not disclosing what they are until check in day when an international traveler is ambushed
Nizar
Nizar ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 1์ 22์ผ
Sanha
Sanha ๋, 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2024๋ 10์ 6์ผ
Struttura pessima sotto tutti i punti di vista.
Palazzo a dir poco fatiscente, camera non rispondente a quella vista in foto. Non รจ possibile avere contatti con la struttura, che fa capo a CLA.PA Group srl, perchรฉ al numero telefonico riportato sul sito non risponde mai nessuno.
Inoltre, e questa รจ la cosa piรน grave, su Expedia il costo di due camere per una notte era di 148 euro circa, mentre, al momento del check in on line, ho dovuto pagare ulteriori 150 euro circa oltre a una cauzione di 400 euro (200 euro a camera) che mi restituiranno solo fra 30 giorni!!!! Inoltre non sono chiari neanche su dove si trova la struttura essendo un albergo diffuso. La mia era in una pessima zona napoletana vicino alla stazione, ma in fase di prenotazione non era chiaro dove fosse la location. QUESTA ร UNA VERA TRUFFA! FATE ATTENZIONE E NON PRENOTATE LE DIVERSE STRUTTURE CHE FANNO CAPO A QUESTA ORGANIZZAZIONE. DOVREBBERO ESSERE ALBERGHI DIFFUSI MA DI HOTEL/B&B NON HANNO ASSOLUTAMENTE NULLA!!!! Successivamente darรฒ informazioni sulla restituzione dei 400 euro di cauzione
Leonarda
Leonarda ๋, ์น๊ตฌ์ 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2024๋ 9์ 5์ผ
DO NOT BOOK! SCAM!
The property owners are scammers. They ask you to check in online and leave you passport copy and credit card details on an unsafe website. Additionally, the code they send you to initaite the self check-in process was not working. When you attempt to call the property no one answers your call claiming that their operating the front desk from 9 to 4pm. When you arrive at the property, the area is unsafe, the front door of the building is unlightened and dark, and there is no front desk! There will be some people who might be assigned by them to pretend to help you to find the property. They opened the door for us and took the elevator so that we can follow them. But following a stranger into the dark at night felt unsafe, specially that we had all our valuables with us.
Ali
Ali ๋, 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2024๋ 6์ 13์ผ
Abdullah
Abdullah ๋, 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2024๋ 5์ 21์ผ
Horrible service. Donโt stay here, save your money
The room was clean, spacious, had a patio, large shower/shower head, and was renovated modern. Location is near a lot of restaurant options.
The bed was not very comfortable and there were no bed covers. Just a sheet over the mattress which is not very sanitary. The sheets kept sliding down so we would be sleeping on the actual mattress. I could see previous guests hair left behind. It was really gross.
However, when booking this hotel the location is listed near the port. Read the fine print because the it is not near the port. It is about a 15 minute walk from the port.
We arranged a shuttle through the hotel to bring us to our hotelโฆ Big mistake! Instead the shuttle brought us to their front counter which we didnโt realize was a 15 min walk from where we were staying. They then refused to drive us to our rooms after we paid them for the shuttle service. I explained our bags were heavy and my foot was injured and this is why we paid for a shuttle to our hotel.. so we didnโt have to walk. They didnโt care and told us to walk or pay for our own cab.
Lastly the photos are deceiving. We thought we were paying extra to stay in a nice hotel but it was really just a room in a sketchy alley and apartment.
Would not recommend staying here.
Jenna
Jenna ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2024๋ 5์ 10์ผ
Avoid if you can! It's not a hotel, but it's an agency that offers rooms in various areas of the city! So the location of the room doesn't correspond to reality, plus they block your deposit for the 14/30 day for no reason!? not even a rental agency does it... you pay โฌ80 for the room and they block you โฌ200... what can I say!?
Illya Liudmyla
Illya Liudmyla ๋, 1๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2024๋ 4์ 23์ผ
Terribile
Vanessa
Vanessa ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 3์ 4์ผ
Ottima location nel centro di Napoli, piรน che buona anche la pulizia.
VINCENZO
VINCENZO ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2023๋ 11์ 14์ผ
Edith
Edith ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2023๋ 6์ 23์ผ
Stanza piccolissima, tv con interruzione continua del segnale, ascensore scomodissimo con funzione a pagamento e oltretutto non dร resto!
Struttura a mio parere improvvisata, oltretutto accettazione ad un chilometro dalla struttura per effettuare il check-in! Ti consegnano un mazzo di chiavi (5 in totale) che ingombra il
Marsupio
Franco
Franco ๋, 1๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2023๋ 5์ 24์ผ
Ricardo
Ricardo ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2023๋ 3์ 24์ผ
stewart
stewart ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2022๋ 12์ 12์ผ
Ottima posizione, camere un pรฒ piccole per 3 persone!
Giulia
Giulia ๋, ์น๊ตฌ์ 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2022๋ 9์ 20์ผ
Attention aux dรฉtails!!
Il faut bien lire les conditions, nous sommes arrivรฉs a l'adresse de l'hรดtel sauf qu'il faut ensuite aller rรฉcupรฉrer les clefs a la reception qui se trouve a 15 minutes a pieds de l'hรดtel, avec des bagages c'รฉtait super comme balade๐ก!! J'ai appelรฉ la rรฉception pour demander si il etait possible qu on nous ramene les clefs devant l'hรดtel, on m'a repondu que c'รฉtait absolument impossible pourtant quand on arrive a la reception on tombe sur 4 personnes qui n'ont pas l'air si occupรฉ que รงa, pour ne pas dire qu elles ne font pas grand chose!
De plus, le mรฉnage est facturรฉ en supplรฉment et le check out se fait a l heure pile, ne comptez pas dรฉpasser 10h!!!
sherif
sherif ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2022๋ 7์ 19์ผ
Awful, hidden costs
This place has few hidden SCAMS.
Firstly, at your arrival you will be asked for โฌ10 exit cleaning fee!! Something I have never heard of, have you?
Secondly, the room is 15 mins walk up hills from the reception. Be aware if you an elderly or got bags or if itโs late at night.
The name on the booking does not match the hotel name so you will be walking around like a fool trying to find the reception
Check out by 10am!
This is not an hotel really as it has less comfort than an Airbnb
Alain
Alain ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2022๋ 6์ 9์ผ
Marco
Marco ๋, 1๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2022๋ 4์ 5์ผ
Muito bom. Qualidade, localizacao e preรงo
Excelente quarto, muito central, bonito, confortavel e com terraco num piso alto. Equipa extremamente atenciosa, e disponivel. Excelente preco 45+7.5 Recomendo 200%
Jorge
Jorge ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2020๋ 11์ 15์ผ
Excellent value!
Excellent place, big room with what seems a recent renovation, super clean and in an excellent location.
Sergio
Sergio ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2020๋ 10์ 20์ผ
interesting Experience but OK Overall
I want to preface this entire review by saying that overall, the stay was good and I couldnโt complain about the super cheap price. I stayed at this hotel for one night before an early departure from Naples. I booked it due to the low price and proximity to the metro. When I arrived to check in, reception was very nice and staff were very kind and helpful. Maybe I didnโt read all the details of the property in advance, but I had to pay a $5 cleaning fee (no big deal) but I found it weird that this wasnโt included in the price - doesnโt every room need cleaned? Then they asked for a credit card to put on file for a $200 retainer fee in case of damages - super weird to me when the cost of the booking was under $30. The next surprise came when I was walked outside to a hotel van for them to transfer me to the actual place Iโd be staying. In the car I was handed 6 keys (yes- thatโs right 6 separate keys to access the room). It was a bit of a headache to be dropped off on a random street with directions to the door you needed to enter and 6 keys to find your way. The location was fine - on a super busy local walking & shopping street. The โhotelโ was a hallway of rooms. My room was clean and comfortable, and a good option for a short stay, however walls were paper thin and I could hear other guests talk, listen to music, etc. easily without trying and with a closed door. I feel that all the trouble was worth it due to the cheap price, but it was not a relaxed or chill process.
Ellison
Ellison ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2020๋ 9์ 28์ผ
Samila
Samila ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2020๋ 1์ 26์ผ
Napoli centro
struttura al centro di Napoli via Toledo.. camere super pulite interni nuovissimi.. che dire qualitร prezzo ottimo..
Dario
Dario ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2020๋ 1์ 25์ผ
Muy bueno
Excelente trato, ubicaciรณn y servicios! Muy recomendable, repetirรฉ!