6/10
I had read reviews of poor service at this hotel and decided to try it solely for the pool - I wish I would have paid more for better service now. The only positive of this hotel was our children getting to go down the slide. The man working the front desk was not interested in helping us or any of the other customers we saw him interact with. There were no towels left in the pool at 9 pm on a Friday night. We asked for more pool towels and he said it was too busy and they didnโt have any more. We then used our room towels so we didnโt need to walk back wet. Going back to the front desk, we asked for more room towels and he said they didnโt have those either - he didnโt bother looking up from his phone while texting. We said there were only 3 towels in our room to start with and we reserved the room for 4 people. After 12 hours in the car we all wanted to shower. He said we could come back to the hotel desk ourselves at 11pm and he would have towels ready. Heading back to our room to shower with our used pool towels, we found our pull out couch for our children had no bedding and none in the room. We were told we needed to come back down to the front desk to get bedding and pillows ourselves. Again, we reserved the room for 4 people so the hotel we had pre-paid services for, including housekeeping, can anticipate how many room towels, pool towels, and bedding we would need. We certainly felt like an inconvenience to the man working, which certainly became an inconvenience to
Elizabeth
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