This hotel taught me a great life lesson: non-matter how well he(hotel) behaves afterwards, your first impression of him will greatly controls your whole evaluation on him for your lifetime. Straightforwardly, "Millie" the receptionist girl, the first-ever person I met entering the hotel was extremely rude. Couldn't even figure out why. Seemed she had some anger control issues and was taking her anger out she gained from others on me. I smiled and said hi, but from the very beginning, she was simply "angry". There were many people in line in front of me which could have tired her out but this can never be an excuse especially when you are working in a service industry. Moreover, she should have acted logically if she was treated bad by someone else by speaking to that corresponding person, not to a totally unrelated person out of nowhere who was even trying to be kind from the beginning. During the reception, she angrily swiped my credit card for deposit and when the phone at her desk rang from another room at the hotel, she spoke very angrily in Cantonese and BANGED her phone down. Afterwards, she murmured angry sentences to her colleague "Karen" right next to her. I found it very rude. Seriously, there are more to write but my arms are getting sore. This horrible experience at the very beginning of my journey ruined my whole impression of HK. Cannot believe this hotel is 4-star. Very low and vulgar service (FYI, every other receptionist except for these 2 girls was nice).