2/10 Poor
Feb 11, 2025
Scammers in Concord
These folks are running a scam. Agreed to a 108 price with hotels.com the property immediately called and said it was an error they were sold out but they could upgrade me to a fancier room at a rate of 125 TOTAL. IT WAS SPECIFIED. They then proceeded to charge me nearly $400 at check-in and at checkout guaranteed me that all the funds would be straightened out. In the end they charge me $151 for the room and I am left feeling robbed.
PS crap room hot tub was out of order lol terrible people I asked them in person to refund me just the $25 and they refused and smiled at me when they told me that I could dispute the charge but that they would win. I want these people out of my town
David
David, 1-night trip
Verified Hotels.com guest review