La verdad la atenciรณn fue terrible desde la llegada mis maletas me las entregaron hasta las 8 de la noche despuรฉs del check in en los restaurantes la atenciรณn del servicio terrible y para llevarte a nick es mejor moverse por sus medios la camioneta que te lleva es pequeรฑa y tienes solo 2 horarios para moverte en la maรฑana y en la tarde 5 pm la verdad mal sabor de boca con el servicio no regresarรญa
Alberto jorge
Alberto jorge ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 24์ผ
Un mejor mantenimiento a las habitaciones no les vendrรญa mal, la tina de hidromasaje se quedรณ encendida sin poder apagarla
juan carlos perez san
juan carlos perez san ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 22์ผ
I really liked the more inclusive package and the Butlerโs were amazing
Danielle
Danielle ๋, 6๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 4์ 22์ผ
Not for families. Limited dining options. No snack options, no evening entertainment at the family side.
Talia
Talia ๋, 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 22์ผ
Aunque al ingresar un gringo prepotente se puso a gritar y espanto a mi hijo, despues, todo bien.
Dante Jovanny
Dante Jovanny ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 19์ผ
Lidia C
Lidia C ๋, 3๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 17์ผ
Mรกs variedad en las cenas
gilbert
gilbert ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 17์ผ
Lindsey
Lindsey ๋, 7๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 4์ 15์ผ
Very poor help desk service and some staff at concierge were really rude .
dhiren
dhiren ๋, 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 4์ 13์ผ
El mar no es bonito
La comida estaba rica pero no es comida autรฉntica mexicana .
Los trabajadores no saben donde queda algo cuando se les pregunta . Yo perdรญ mi transporte porque me mandaron el lugar equivocado y me regalaron un desayuno gratis en Nickelodeon y cuando lleguรฉ era para una charla sobre cรณmo hacer e miembro del hotel y comprar su membresia .
Roselyn Yisel
Roselyn Yisel ๋, 4๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 13์ผ
The room was amazing with a wonderful view. The staff was extremely nice, personable and cared about our experience. They went above and beyond to ensure my husband and father had a wonderful birthday and stay. I couldn't have asked for a better vacation.
Charles
Charles ๋, 3๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 8์ผ
property was very clean and room was spacious. But having limited access to beach area ( we could not walk much on the beach area with kids since adult side of hotel would not allow kids to walk pass them) There is Casita (adult only hotel) side where beach is cut off with cement, and there are seating areas and hammocks on the beach my kids were not allowed to be on. there was no one at the beach except security personel watching us not to seat on those seats. With extreme windy weather and seaweeds everywhere making ribbon like line in the ocean and sand, we only got to swim in one pool. Going to Nick water park was hassel and we come to Mexico for ocean, not water park anyways. If we would want to go water park, we have alot more bigger one in the state or Bahama. If you have little babies or kids under 5years old who does not need much of adventure, this is the hotel for you. Very well maintained and Clean for sure. Shower water pressure is amazing. However, if you have little bit older kids, probably not a best choice.
Minji
Minji ๋, 5๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 4์ 8์ผ
Property was nice and clean.
Padmini
Padmini ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 6์ผ
Me fascinรณ el lugar, lo recomido
Me encanto el lugar, el personal estuvo muy atento a lo que no hacรญa falta y la verdad todos los meceros eran amables y simpre nos sugerรญan algo, la verdad lo recomiendo ademas pudimos entrar al aqukua nik que por llevar niรฑos la verdad era lo que querรญan ver
Francisco
Francisco ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 5์ผ
It was very clean, everyone was very friendly. The food was great, lots of options for everyone. The only negative was the door handle on our room door was loose, so we had to slam the door for it to latch.
Kelly R
Kelly R ๋, 5๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 2์ผ
Loved out stay at Generations Resort.
My only issue during the stay was not having at least 2 time options to retune from the water park back to h to the resort as it makes it very hard for your children to be at the park for so many hours and it was such an issue for us to return in the taxi we had to order and pay $30 for. I do have to say the staff is amazing, very friendly, helpful and informative I did communicate this to the concierge office and they offered to help with transportation if I needed earlier for the next day I was going back.
Besides that we really enjoyed our stay at the hotel and would definitely be back
Elia
Elia ๋, 4๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 3์ 27์ผ
Steven
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 3์ 20์ผ
We traveled with our 2 and 4 year old and worrying they might be a little too young for travel. 3 months later and the kids still talk about how they want to go back and we continue to tell others how great they were with the kids.
The property was very well maintained, the food was great, rooms were fantastic, and the staff... Darn were the staff ever incredible! We'll certainly be back. We're becoming big fans of Lomas properties
Ryan
Ryan ๋, 7๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 3์ 17์ผ
Great food, great hotel accomodations, great hotel hosts, felt safe the hole stay. Very restful and great overall experience!
Abner
Abner ๋, 4๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 3์ 6์ผ
Llegamos a la propiedad 12 del dรญa hora en la que supuestamente podรญamos ir a Nickelodeon que fue porque nos quedamos en ese hotel, en recepciรณn me dijeron que sรญ pero que tenรญan que darme un pase en lomas travel ( of ahรญ mismo en el hotel) llegue a lomas travel y me dice a ver permรญtame si puedo darle el pase de regreso que es a las 5 pero necesita buscar transportaciรณn de ida preguntรฉ en recepciรณn si ellos le consiguen, voy a lomas y me dicen sabe que no ya no puede entrar porque la entrada al parque es hasta la 1 ya serรก maรฑana. Ese dรญa perdido al otro dรญa despuรฉs de mil excusas y ya nosotros muy muy molestos pedimos hablar con el gerente que nunca llegรณ, por fin nos llevaron al parque ahรญ en el parque preguntamos cuรกl era el horario y porque no nos permitieron accesar el dรญa anterior a lo que nos respondieron que estรกbamos dentro del horario (10 am a 5 pm) que desconocรญan porque no nos lo permitieron ya que generaciรณn es independiente a ellos. Los bellboy sรบper groseros, con muy malos modos, hasta el chico que nos atendiรณ en recepciรณn se apenรณ y el mismo tomรณ un carrito de golf y nos llevรณ.
Asรญ que muy muy mala experiencia en generation es la รบltima vez que nos hospedamos en ese hotel.
Mariaine
Mariaine ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 3์ 2์ผ
Very nice resort for young families. Friendly staff. The floors in our room were not clean so we asked the staff to clean that, other than that we were happy with our stay. Great food too.
Amina
Amina ๋, 5๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 2์ 27์ผ
It's a good resort but not worth the price I paid. It's definitely not a 5 star.
The staff are great. So do management.
If you are thinking of going on vacation to this hotel, don't really do it, you don't want to ruin your vacation, bad food, they waste your time on pure stupidity, for everything you have to book, there are not even people and they ask you to reserve even to eat or you don't eat, the travel agency is terrible, they offer you trips and they put them in such a way that you can't reach them, they don't explain well how to book until you go and you already lost the day and didn't get any tour, the most horrible hotel in Honestly, I complained and they said they couldn't do anything, they blamed each other and there was no one to complain to.