In the heart of Downtown Cancun, Grand City Hotel - Near Market 28 offers a tranquil retreat with lush gardens. Stay connected with in-room WiFi and enjoy an outdoor pool or explore nearby Plaza 28 and Plaza Las Americas. With a front-desk safe, tour/ticket assistance, and concierge services on hand, guests appreciate the helpful staff.
Grand City Hotel - Near Market 28 puts you just a 5-minute drive from Plaza Las Americas and Puerto Cancun Marina Town Center. Guests can take a dip in the outdoor pool, and freebies like WiFi and self parking are added perks. Also, Ultramar Ferry Puerto Juárez and Cancun Mall are within a short drive. Fellow travelers say great things about the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
18 rooms
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Onsite parking available only on request
Free onsite self parking
Other information
Designated smoking areas
Property amenities
Food and drink
Room service (limited hours)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Facilities
Safe-deposit box at front desk
Garden
An outdoor pool
Accessibility
Upper floors accessible by stairs only
Room amenities
Be entertained
LCD television
Cable TV channels
Home comfort
Air conditioning
Coffee/tea maker
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Refrigerator
Microwave
Free bottled water
Cookware, dishes, and utensils
More
Daily housekeeping
In-room safe
Fees & policies
Parking
Guests must contact this property in advance to reserve onsite parking
Policies
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Also known as
Grand City Hotel Cancun
Grand City Hotel
Grand City Cancun
Frequently asked questions
Does Grand City Hotel - Near Market 28 offer free cancellation for a full refund?
Yes, Grand City Hotel - Near Market 28 does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grand City Hotel - Near Market 28?
Yes, there's an outdoor pool.
Are pets allowed at Grand City Hotel - Near Market 28?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Grand City Hotel - Near Market 28?
Yes, there's free self parking.
What are the check-in and check-out times at Grand City Hotel - Near Market 28?
Check-in start time: 3 PM; Check-in end time: 11:30 PM. Check-out time is noon.
Is there an onsite casino at Grand City Hotel - Near Market 28?
No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (2-min drive) and Dubai Palace Casino (3-min drive) are both nearby.
What is there to do at Grand City Hotel - Near Market 28 and nearby?
Grand City Hotel - Near Market 28 has an outdoor pool and a garden.
What's the area around Grand City Hotel - Near Market 28 like?
Grand City Hotel - Near Market 28 is in Downtown Cancun, a short 18-minute walk from Plaza Las Americas and 7 minutes' walk from Plaza 28.
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Grand City Hotel - Near Market 28 Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
9.0/10
Staff & service
8.2/10
Amenities
8.6/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
Feb 3, 2025
Great value for money!
My friends and I stayed a couple of nights at this hotel while exploring the areas around Cancun. Great value for money, at a nice location in downtown Cancun!
Sindre
Sindre, 2-night trip
10/10 Exceptional
Dec 27, 2024
Affordable price, great service!
Verified traveler
4-night trip
10/10 Exceptional
Nov 29, 2024
Staff was nice and very clean
Sandra
Sandra, 1-night trip
10/10 Exceptional
Jan 4, 2025
Kind staff
Customer service was excellent and very helpful. Great location for a New Year's eve celebration of sorts, and short walking distance to Oxxo and good restaurants. Easy access to bus that takes you to the beaches. We had a great time. The only problem is there is no sink appropriate for washing dishes. Suitable only for a short stay. Great price for the value.
Ella
Ella, 2-night trip
10/10 Exceptional
May 31, 2024
A nice place to stay in
Hamza
Hamza, 1-night trip
6/10 Good
Nov 30, 2024
The location is great but the hotel it self is outdated and the room clean should have improve. I was had skin reaction after sleep one night. I have to ask for clean bed sheet and towel. There is one bar just two blocks away and they are running loud music till midnight.
Verified traveler
2-night trip
10/10 Exceptional
Oct 25, 2023
Great Friendly Staff, Pool, Clean ROOM Hotel, Good Breakfast.
Raymond Josue
Raymond Josue, 5-night trip
8/10 Very good
Feb 17, 2024
Clean, helpful staff and access to places I want to go to
Maria Gisela Mercado
Maria Gisela Mercado, 3-night trip
10/10 Exceptional
Dec 13, 2023
I loved the stay
Jiyoung
Jiyoung, 1-night trip
10/10 Exceptional
Jan 26, 2024
It’s a hidden gem. My daughter and I truly enjoyed our stay it was nice and quiet.
Tanisha
Tanisha, 8-night trip
10/10 Exceptional
Feb 13, 2024
The staff's so kindly.
DONGYONG
DONGYONG, 2-night trip
10/10 Exceptional
Feb 27, 2024
Excellent service
Laura S
Laura S, 4-night trip
10/10 Exceptional
Jan 11, 2023
Clean handy to amenities friendly staff 😀
Jesse G
10/10 Exceptional
Jan 31, 2024
The chef Karime was excellent and extremely accommodating.. the staff immediately responded to questions about distances and what was nearby and how to access it. Candy, Aracely, Dora, Aisela, Ana , Francisco and Alvaro kept us all functioning (tv and all else)and made our stay here rewarding and memorable It was a great stay!
gilbert
gilbert, 21-night trip
10/10 Exceptional
Sep 4, 2023
The people are wonderful and very helpful!!!
Robert
Robert, 3-night trip
10/10 Exceptional
Nov 19, 2022
The whole feel was like a quaint oasis.With the courtyard and cafe in
the middle surrounded by the rooms.We felt very safe .
Pamela
Pamela, 7-night trip
10/10 Exceptional
Aug 25, 2023
Perfect
Decided to stay an extra night in Cancun and this small hotel was perfect! Centrally located, facilities were great! Staff was friendly and accommodating. Bar next door was a lot of fun and had live entertainment. Only downside was alcohol is not allowed in the pool area.
Verified traveler
1-night trip
10/10 Exceptional
Nov 13, 2022
Great staff, very helpful and friendly. Anna assisted us several times with info and directions. Highly recommended!
Roger
Roger, 9-night trip
2/10 Poor
Feb 27, 2024
Terrible
Donald
Donald, 1-night trip
2/10 Poor
Feb 11, 2023
Food
Miguel Angel
8/10 Very good
Nov 22, 2022
A good hotel spoiled by its noisy neighbour
The hotel was good - clean, safe, pleasant staff but disliked Cancun. There was high level of noise from the bikers rock club until 2-3am in mornings.
Alexandra
Alexandra, 7-night trip
8/10 Very good
Jan 27, 2023
I loved the room. Large closet with built in drawers and safe, for valuables. Large shower, only, was perfect for me. Large extra living area for work and kitchenette. Plus, lots of windows!
The location was great for participating in local activities.
The only regret for me, was not getting to try the hotel restaurant due to no hours of operation printed on the menu.
Lee Lowry
Lee Lowry, 3-night trip
8/10 Very good
Mar 29, 2023
The rooms were spacious, the property look good with the exception that they are under construction and fail to mention it. The bed sheets were not changed every day and the cleaning person just limit to pick up the big stuff and make the beds. The staff was very polite, friendly and very helpful.
Patricio
Patricio, 4-night trip
8/10 Very good
Dec 29, 2023
I liked the room itself it was small and simple and had what I needed there is a cute bar down the street that I hung out at one night but it's across the street from the hospital and not exactly the greatest of neighborhoods. The tour buses don't come to this hotel so you either have to get an Uber or figure out how to walk to the nearest pick up spot. For my quick stay this was fine but if I was staying longer than two or three days I would definitely find somewhere more accommodating, closer to restaurants and transportation. I didn't have that much interaction with the staff but they were friendly, useful and spoke English.
Brigid
Brigid, 3-night trip
4/10 Fair
Jan 25, 2023
Towels are very poor , cleaning rooms is poor , condition the room poor too , so very poor eve things except the 2 guys who work there ( day and night) thanks