In the heart of Douglas, The Empress Hotel offers a warm welcome with a breakfast buffet and beachfront dining. Enjoy dry cleaning services, unwind in the garden or explore nearby Palace Casino and Gaiety Theatre. With free WiFi, luggage storage, helpful staff have made previous guests feel at home.
When visiting Douglas, The Empress Hotel is a great choice to consider. The piano bar is a great place to grab a drink, and guests looking for a bite to eat can check out The Brasserie Restaurant, which serves dinner and offers a beachfront location. Other highlights at this Victorian hotel include a snack bar/deli and a garden. Fellow travelers love the helpful staff and breakfast.
At a glance
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Hotel size
104 rooms
Arranged over 4 floors
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18
Check-out time is 11 AM
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Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free offsite parking within 164 ft
Street parking available
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast each morning 7:00 AM–10:00 AM
Restaurant
Bar/lounge
Room service (limited hours)
Snack bar/deli
What to do
On the beach
Working away
Business center
Meeting rooms
Conference space (2497 square feet)
Services
24-hour front desk
Dry cleaning/laundry services
Luggage storage
Wedding services
Facilities
Safe-deposit box at front desk
Garden
Television in common areas
Banquet hall
Victorian architecture
Accessibility
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Handrails in stairways
Well-lit path to entrance
Room amenities
Be entertained
40-inch LED TV
Satellite TV channels
Home comfort
Heating
Coffee/tea maker
Electric kettle
Iron/ironing board (on request)
Sleep well
Blackout drapes/curtains
Bed sheets provided
Freshen up
Free toiletries
Hair dryer
Towels
Toothbrush and toothpaste (on request)
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
Special features
Dining
The Brasserie Restaurant - This beachfront restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
The Piano Bar - This beachfront piano bar serves lunch and dinner. Open daily.
Here's the breakdown, no surprises
Children & extra beds
Cribs/infant beds are available for GBP 15.0 per night
Rollaway beds are available for GBP 15.0 per night
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
National rating
This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.
Also known as
Empress Hotel Douglas
Empress Douglas
The Empress Hotel Hotel
The Empress Hotel Douglas
The Empress Hotel Hotel Douglas
Frequently asked questions
Does The Empress Hotel offer free cancellation for a full refund?
Yes, The Empress Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Empress Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Empress Hotel?
No, unfortunately, but there's free parking nearby.
What are the check-in and check-out times at The Empress Hotel?
Check-in start time: 3:00 PM; Check-in end time: 5:30 AM. Check-out time is 11 AM.
Is there an onsite casino at The Empress Hotel?
No, this hotel doesn't have a casino, but Palace Casino (5-min walk) is nearby.
What is there to do at The Empress Hotel and nearby?
The Empress Hotel has a garden.
Are there restaurants at or near The Empress Hotel?
Yes, The Brasserie Restaurant offers beachfront dining.
What's the area around The Empress Hotel like?
The Empress Hotel is on Douglas Beach, a short 5-minute walk from Palace Casino and 6 minutes' walk from Gaiety Theatre. The local area is walkable and popular for its beaches.
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The Empress Hotel Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
8.0/10
Property conditions & facilities
8.0/10
Eco-friendliness
Popular mentions
Service staff
Room
Breakfast
Food
Location
View
Bar
Islands
Restaurant
Bathroom
What guests liked
Breakfast was consistently described as excellent, good, and perfect with a wide range of options. (45 reviews)
The property is located on the beach with a quiet and convenient location within walking distance to restaurants and museums. (3 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
May 19, 2025
Favourite hotel in Douglas
Great Hotel. Absolutely wonderful staff. Great breakfast and really nice surroundings.
Niamh
Niamh, 1-night trip
10/10 Exceptional
Jun 14, 2025
Comfortable hotel.
Very good standard comfortable hotel in heart of Central Promenade. Attentive staff in all parts.
Verified traveler
3-night trip
8/10 Very good
Jun 25, 2025
Nice sea view rooms
Nice hotel on Douglas bay , lovely breakfast buffet with quality produce, nice evening food , perhaps a bit more entertainment at night other than pianist but overall good experience
Anthony
Anthony, 5-night trip
8/10 Very good
Jul 12, 2025
Great Breakfast
Room was fine although a bit small and had a view of a wall. Breakfast was excellent and really well organised. Probably the most efficient hotel buffet breakfast experience that I have ever had.
KEITH
KEITH, 3-night trip
10/10 Exceptional
Aug 3, 2025
The
Jean
Jean, 1-night trip
10/10 Exceptional
May 31, 2025
We enjoyed our stay! Good location on the beach in walking distance of restaurants and relatively easy to park on the street. Friendly staff, and great food at the restaurant. Breakfast was solid too with the option of kippers to go with a full-English-type spread. Would recommend!
Kevin
Kevin, 3-night trip
8/10 Very good
Feb 24, 2025
Liked the ambience , decor and location. Nice stay, would visit again.
Carol
Carol, 2-night trip
10/10 Exceptional
Apr 20, 2025
The hotel was easily accessible from the port - about a 15 min walk, as well as to the horse and electric trains. The location was very nice. Breakfast was good and water pressure in the shower was excellent.
Amy
Amy, 1-night trip
10/10 Exceptional
Feb 17, 2025
Very nice stay at the empress, nice improvements after the recent renovation.
Mark
Mark, 3-night trip
8/10 Very good
Mar 5, 2025
Nice hotel
Pleasant hotel on Douglas sea front
Parking across on the main road with an island parking disc
Verified traveler
2-night trip
8/10 Very good
May 23, 2025
All was fine
Tom
Tom, 3-night trip
4/10 Fair
Jul 27, 2025
Too warm, too uncomfortable
Room was excessively warm with no air condition.
Blankets were far too thick.
Required having windows open - and loads of noise outside on the street from crowds of people outside being heard when trying to sleep.
Bed was hard and difficult to relax in.
Just an overall challenge to sleep / enjoy.
Chistine
Chistine, 3-night trip
10/10 Exceptional
Dec 3, 2024
Great Spot
Great spot, very cool location on the seafront. Lovely staff, great breakfast and clean, well equipped rooms
Niamh
Niamh, 2-night trip
10/10 Exceptional
Jul 3, 2024
loved staying here so pleasant
room was lovely
food excellent
staff very good
Catherine
Catherine, 3-night trip
10/10 Exceptional
Apr 4, 2024
Brilliant staff and lovely stay!
Alexander
Alexander, 3-night trip
10/10 Exceptional
May 17, 2025
Na
Jennifer
Jennifer, 1-night trip
8/10 Very good
Sep 6, 2024
Great location Spacious room. Ocean view Great stay
Greg
Greg, 2-night trip
10/10 Exceptional
Oct 10, 2024
Food and service was excellent especially Darinka
Sandra
Sandra, 3-night trip
10/10 Exceptional
Mar 13, 2024
Brilliant stay, easy access to everywhere we needed to go. Breakfast great and bar menu fantastic.
Lauren
Lauren, 4-night trip
10/10 Exceptional
Jun 21, 2023
Great hotel, highly recommend!
Jack
Jack, 3-night trip
8/10 Very good
Feb 17, 2024
this hotel is quiet and located near the beach.
Alex
Alex, 4-night trip
10/10 Exceptional
Aug 5, 2024
Very good and friendly staff
Jeff
Jeff, 6-night trip
10/10 Exceptional
Nov 19, 2024
Very nice place. People are great
Gino
Gino, 2-night trip
6/10 Good
Nov 14, 2024
Hotel is okay.
The stay was okay. The staff was nice. The hotel is pretty clean, just the rooms are a bit simple.
Everitt
Everitt, 4-night trip
10/10 Exceptional
Mar 30, 2024
Very happy stay.
Second time staying, very happy. Will happily stay again.