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Thompson Playa Del Carmen Beach House, by Hyatt

4.5 star property
Luxury beachfront hotel with outdoor pool, near Playa del Carmen Main Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Thompson Playa Del Carmen Beach House, by Hyatt

Outdoor pool, cabanas (surcharge), pool umbrellas
Breakfast, lunch, dinner served; seafood
Front of property
Panoramic Suite, Balcony (Panoramic Beach House) | Premium bedding, minibar, in-room safe, individually decorated
On the beach, white sand, beach cabanas, sun loungers

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Airport transfer
  • Pool
  • Pet friendly
  • Non-smoking
  • Parking available
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness center
  • Free use of bicycles
  • Free beach club on site
  • Beach umbrellas
  • Beach cabanas
  • Beach sun loungers
  • Beach towels
Feel at home
  • Children stay free
  • Rollaway/extra beds
  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Terrace

Room options

Similar properties

4 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)

Grand Hyatt Playa Del Carmen Resort

Pool
Spa
Airport transfer
Pet friendly
8.6 out of 10, Excellent, (1028)
The price is $245
includes taxes & fees
$203 per night
Dec 3 - Dec 4
Grand Hyatt Playa Del Carmen Resort
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About the neighborhood

Map
Calle 8 y Playa S/N, Zona Maritima, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 5 min walk - 0.5 km
  • Quinta Alegría Shopping Mall - 7 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 8 min walk - 0.7 km
  • Mamitas Beach - 9 min walk - 0.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.1 miles/19.5 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Cervecería Chapultepec - ‬3 min walk
  • ‪Fah Restaurant Bar - ‬2 min walk
  • ‪Tropical Playa del Carmen - ‬2 min walk
  • ‪Zenzi Beach Bar & Restaurant - ‬2 min walk
  • ‪Starbucks - ‬2 min walk

About this property

Thompson Playa Del Carmen Beach House, by Hyatt

At Thompson Playa Del Carmen Beach House, by Hyatt, you can spend time at the beach enjoying cabanas, beach umbrellas, and sun loungers, plus you'll be just steps from Quinta Avenida. The outdoor pool provides a splash of fun, and guests can also take advantage of a 24-hour fitness center. CGrill serves seafood and is open for breakfast, lunch, and dinner. This luxurious hotel also features a poolside bar, free bike rentals, and a terrace.

All inclusive

All-inclusive room rates at Thompson Playa Del Carmen Beach House, by Hyatt are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

At a glance

Hotel size

  • 27 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: anytime
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only, 1 total, up to 40 lbs per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (USD 15 per night)
  • Onsite valet parking (USD 15 per night)
  • Onsite garage

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • 24-hour room service

Traveling with children

  • Children stay free (see details)

What to do

  • On the beach
  • Free beach club

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Free bicycle rentals
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2016
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • An outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Accessible airport shuttle
  • Wheelchairs available on site
  • Stair-free path to entrance

Room amenities

Be entertained

  • MP3 docking station
  • 55-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Local maps
  • Restaurant dining guide

Special features

Dining

CGrill - This restaurant specializes in seafood and serves breakfast, lunch, and dinner.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • Deposit: USD 300 per accommodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Service fee: 10 percent
  • Resort fee: USD 37.12 per accommodation, per night

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 15 to 25 per person
  • Airport shuttle service is offered for an extra charge of USD 110 per vehicle (one-way, maximum occupancy 6)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

This property is closed from August 29 2024 to November 15 2024 (dates subject to change).

Children & extra beds

  • Rollaway beds are available for USD 40.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 40 per pet, per night (maximum USD 52.40 per stay)

Parking

  • Self parking costs USD 15 per night
  • Valet parking costs USD 15 per night

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Frequently asked questions

Is Thompson Playa Del Carmen Beach House, by Hyatt currently open?
This property is closed from August 29 2024 to November 15 2024 (dates subject to change).
Does Thompson Playa Del Carmen Beach House, by Hyatt offer free cancellation for a full refund?
Yes, Thompson Playa Del Carmen Beach House, by Hyatt does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Thompson Playa Del Carmen Beach House, by Hyatt?
Yes, there's an outdoor pool.
Are pets allowed at Thompson Playa Del Carmen Beach House, by Hyatt?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 40 lbs per pet. There's a charge of USD 40 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Thompson Playa Del Carmen Beach House, by Hyatt?
Yes. Self parking costs USD 15 per night. Valet parking costs USD 15 per night.
Is airport shuttle service offered by Thompson Playa Del Carmen Beach House, by Hyatt?
Yes, an airport shuttle is available. The charge is USD 110 per vehicle one-way.
What are the check-in and check-out times at Thompson Playa Del Carmen Beach House, by Hyatt?
Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an onsite casino at Thompson Playa Del Carmen Beach House, by Hyatt?
No, this hotel doesn't have a casino, but Riviera Gran Casino (6-min walk) is nearby.
What is there to do at Thompson Playa Del Carmen Beach House, by Hyatt and nearby?
Have fun during the warmer months with activities such as cycling. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a 24-hour fitness center and beach cabanas.
Are there restaurants at or near Thompson Playa Del Carmen Beach House, by Hyatt?
Yes, CGrill offers seafood.
Does Thompson Playa Del Carmen Beach House, by Hyatt have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Thompson Playa Del Carmen Beach House, by Hyatt like?
Thompson Playa Del Carmen Beach House, by Hyatt is a short 5-minute walk from Playa del Carmen Main Beach and 8 minutes' walk from Playa del Carmen Maritime Terminal.

Reviews

8.8

Excellent

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

JEROME, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Idan, 2-night trip
Verified Expedia guest review

4/10 Fair

We arrived and had to walk our luggage to the hotel out in the middle of a busy street, the room was filled with tiny bugs, cracks in the walls and ceiling, loud loud noise outside until 3 in the morning. For $500 a night I was terribly disappointed. (Never again!!!)
Verified Expedia guest review

6/10 Good

Me cobraron de mas y no me han echo mi reembolso
Carmen, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Alina, 5-night trip
Verified Expedia guest review

4/10 Fair

Elian, 1-night trip
Verified Expedia guest review

4/10 Fair

Bar/Restraunt shut down! No food/drinks available
Let me first start by saying that this hotel is gorgeous and in a perfect location. However when we arrived they let us know that their restaurant and bar were shut down by the city and they lost their license so we didn't have access to any food room service or bar service while on property. This was a huge disappointment because one of the reasons why I booked this place was so that we could have poolside bar service. If the hotel had been honest about the condition and let us know before we came that they did not have food available we would have canceled the reservation and book somewhere else but I feel like they deceived us. They were also doing very noisy construction on the restaurant and bar during the day when we were laying around the pool. They also charged us a $300 deposit which seemed unnecessary because there was nowhere to spend the money. All in all it was a huge disappointment to stay at this place and I don't like being deceived.
Lara, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was excellent !!
Idania, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel, very clean and fresh. Though, checking in is very slow and chaotic. Nobody seems to know what they are doing. But enjoyable stay apart from the check in process
Angela, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Colleen, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

I loved everything about this hotel! The location, the staff and the atmosphere. Everything was amazing thank you guys so much!
Avia, 2-night family trip
Verified Expedia guest review

8/10 Very Good

Monique, 3-night trip
Verified Expedia guest review

4/10 Fair

Hyatt channeling Motel 6.
This hotel is in a great location. We have stayed here multiple times. We got a large suite for the new year and were treated like juveniles. I get that people abuse rooms but as repeat guests and loyalty rewards members you'd have thought Hyatt would have done some homework as to who was staying there.
Brandon, 5-night trip with friends
Verified Hotels.com guest review

6/10 Good

Cherie, 5-night trip
Verified Expedia guest review

4/10 Fair

The second we were greeted we were asked for a security deposit which is not displayed in the Expedia page. We told this to the host and he behaved unprofessionally, made us late for the event we were attending and shouted over my wife and I while we were trying to solve the situation. On the second night asked housekeeping to come back later, they didn’t and asked front desk to help us out, for which they didn’t as well. The facilities are clean are beautiful with a nice access to the beach. I would recommend you consider another hotel before engaging with this one.
Heinz, 3-night family trip
Verified Expedia guest review

6/10 Good

Andres, 1-night trip
Verified Expedia guest review

10/10 Exceptional

I loved everything about this hotel. Centrally located, spacious and clean rooms, and great staff. I will definitely be returning.
stephanie, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Manuel, 2-night trip
Verified Orbitz guest review

8/10 Very Good

Nothing special just another corporate hotel in term of layout, decor. Cons: Bathroom shower overflowed making tile slippery and unsafe. Beach is very undesirable. Pros: Staff were all very courteous, polite, extremely accommodating. Drinks at the bar were great. Food we ordered was very good. Tequila tasting was fun. Location of the hotel is convenient to all your needs: restaurants, bar, entertainment, coffe shops, or shopping....
Viktoriya, 2-night romance trip
Verified Expedia guest review

6/10 Good

Verified Expedia guest review

6/10 Good

Sameena, 3-night trip
Verified Expedia guest review

4/10 Fair

They have 2 extra, high charges: incidentals (like $100/day) per day, not stay and resort fee of $35 for a gym, business center, yoga classes they dont have! you have to walk 5 blocks to another property if you want any of that. Yoga isnt offered every day, you need to check with them. They dont clean the rooms or change the sheets you have to hunt them down to get the service. It was until day #7 that we got a rug for the shower. Floors aren't cleaned as our socks were dirty from walking inside our room. Food is expensive & mediocre, service is bad, drinks are bland & diluted. Room service options are limited. Same 2 drinks $25 one day and $37 another day. I was stopped in the hallway after breakfast before walking to my room and asked for an ID, however they didnt ask my boyfriend for anything, as if i was a what? "because i saw you standing outside". The safe from one day to the next said wrong code and they said i forgot it... been using the same one for years... shady! Online pictures show a hotel with a beach, and beach club. It doesnt even have a beach and you dont want to sit or walk on their rocks as there are a lot of weird people hanging out there. I will never recommend this place and definetly not goint back. Not recommended if you have your car or a rental as they charge even if you self park. Its very inconvenient to drive to the property.
Brenda, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Nice small hotel on the water. Rooms are large, modern, and comfortable. The staff was super friendly and helpful, and the location is convenient. Pool area is very small and there is no beach to speak of, but you can use the other Thompson Hotel's pool which is larger a lot nicer.
Kara, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Wonderful property. Service was top-notch.
Katie, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The service was excellent, very friendly, professional. The hotel was always spotless. The only complaint:the music from the 2 places on the corner of 5 Ave. wayyyyyy too loud
Adolfo, 5-night romance trip
Verified Expedia guest review

General property information

Travelers Say
"The restaurant makes excellent food and cocktails for breakfast and hangs by the pool / beach area."
Reasons to Book
Beautiful Rooms & Outdoor Pool
Check-In Time
3:00 PM
Check-Out Time
12:00 PM