The staff is 5 star all the way, but the hotel is two star; hence the low rating.
-We stayed on the 7th floor, and sometimes the elevator worked, and sometimes it didn't.
-I booked the Athenaeum Palace & Luxury Suites, but they put us in the Smart Hotel - that's not what I paid for.
-Handy phone worked sometimes, and sometimes it didn't so we had no communication (local or international calls).
-No ventilation in the bathroom; no window, and no vent.
-Steps on the first floor were constructed incorrectly, and are extremely steep; be careful.
-Air conditioner is for the entire floor, you can not control the air flow in your room (this is unheard of). It was extremely hot & it's not summer.
-Mini fridge in the room stopped working. Our food spoiled, and the drinks were hot.