Check is was a nightmare. I booked the room and added my husband as guest because we werenโt arriving together. I get to the desk and Aramina was the rudest person Iโd ever met. She told me she didnโt have a reservation for me so I asked her to check my husbands name. The reservation was found using his name. She said she couldnโt let me in because I wasnโt on the reservation. Even though I showed her the booking reservation on my phone through Hotels.com. I even showed her the Hotels.com account belonging to me, resent the booking confirmation to my email all while she watched. Gave her my drivers license and the credit card that held the reservation and she still refused. Eventually she went to get a Manager who requested I go through the same dog and pony show for her to say, โ We will make an exception this time and thank you for being a valued Bonvoy memberโ. I couldnโt believe it. I would have cancelled the entire booking if I didnโt have to be at an event in the next hour.
I told Aramina I had 1 car in valet and 1 car in parking garage, gave her the license plates & she asked which one was mine and which one was my husbands.. I simply replied theyโre both ours. As the valet CLEARLY had my car already.
I get to the room and the body wash in the shower falls off the wall. Apparently it was stuck to the wall with some short of adhesive. The room safe was broken.
I wonโt trash the entire staff because other than the Manager & Aramina others we encountered were great!
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ์ฌํ
10/10
Patrick
1๋ฐ ์ถ์ฅ
10/10
Eddie
1๋ฐ ๊ฐ์กฑ ์ฌํ
10/10
A great staycation experience
Sergio
1๋ฐ ์ฌํ
10/10
Pragfuldt ophold.
Fik et forkert rum til at starte med, men blev hurtig lรธst uden problemer!
ZaN
4๋ฐ ์ฌํ
10/10
My wife and I stay here with some frequency. We came for an early 15th anniversary celebration. We've never been disappointed here. Also very convenient location to go out for dinner and drinks at the Music Center complex. Las Colinas is a nice area in general.
William
1๋ฐ ์ฌํ
10/10
Front desk staff were professional, courteous and friendly. And the room view was fantastic!
Leomar
1๋ฐ ๊ฐ์กฑ ์ฌํ
10/10
Great place to stay!
michael
3๋ฐ ์ถ์ฅ
8/10
Ree
1๋ฐ ์ฌํ
10/10
Josie
1๋ฐ ์ฌํ
10/10
Sarah
1๋ฐ ์ฌํ
10/10
Tiffany
2๋ฐ ์ฌํ
10/10
Erika
1๋ฐ ์ฌํ
10/10
LUIS
3๋ฐ ์ฌํ
10/10
Justin
3๋ฐ ์ฌํ
10/10
Giovanni
1๋ฐ ์ฌํ
10/10
..
Rene
3๋ฐ ์ฌํ
10/10
I had a wonderful stay at this hotel! The front desk staff were incredibly friendly and welcoming, making check-in a breeze. The room offered a stunning view, and it was spotlessly clean, which really made for a comfortable stay. Highly recommend for anyone looking for a relaxing getaway!
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ์ฌํ
2/10
Was charged twice, on Expedia and at the hotel. Hotel refused to refund me and it was not a pending authorization, it had posted. First time this has ever happened and very disappointing.