I had a high expectation on this hotel since the rate of it was comparely high but I am quite disappointed. First of all, their parking is not linked with the hotel directly, the free parking area was just less than one min walk though. It is a bit inconvenient to offload our suitcases and other belongings. The staff came out to show us where the parking was and he was nice. As we checked-in at around 6:30pm, we went to the restaurant immediately as the last show up time for the dinner was 7pm. The presentations of the food were fantastic but the taste wasn’t great. After we went back to the room, the balcony where the private outdoor hot spring was already full of insect flying around, lying on the glasses and fell in the hot spring. It was absolutely disgusting and we could not use the hot spring. Even we wanted to empty the water in the pool and re-fill, there is no lid and button for us to release the water. At the end we could only use the public hot spring located at the top floor and which was standard. For the buffet breakfast, which was really bad, they mainly provided cold dishes and those tasted aweful.
I think the hotel must improve the outdoor situation e.g. adding nets to the balconies of the rooms to avoid insects especially during summer and the quality of the food