2/10 Poor
Dec 18, 2024
Rooms were not cleaned
We ended up having them cancel our reservation because they had no CLEAN rooms available. They had empty rooms that showed as available to book, but they were still dirty from the night before. They had construction happening and for some reason that would have caused housekeeping to go into overtime, which they would not allow. They assured that we would receive a refund but that hasn’t happened. We also used all our keys cash so that was wasted.
The front desk person, Donna, was awesome, none of this was her fault. After attempts to get in touch with management she finally heard back from the youngest/newest manager-Jazmine- who called other hotels to see who had availability.
Very disappointed in losing our $150 plus keyscash as well as the balance on our credit card. Don’t recommend this location!!
Teri
Teri, 1-night trip
Verified Hotels.com guest review