When I arrived at 8:30 pm, I checked in and went to my room. The door opened but there were dirty towels on the floor and the tv was on. I assumed they had given me the key to someone else’s room. But no, it was my room, it simply had not been cleaned since the last guest checked out. And because it was 8 PM, there was no housekeeping to clean the room. At the same time I was checking in, another guest was complaining about a flood in their room from the shower. That guest was supposed to be transferred into another room. However, they only had one room left, so they gave it to me and told her they would give her towels to mop up the floor. The hotel had very pleasant staff, but it was dirty. Once I did make it into my room the next day, the refrigerator was filthy and had dried ice cream stuck inside. There were clumps of hair in the hallways and they had no washcloths. The shower water only reached Luke warm temperatures, and none of the toiletries were filled to the top. Towels were not replaced unless you requested it and it took forever for them to be received. Again, the staff was very kind, but this hotel is not someplace I would ever stay again.