Made a booking via expedia for a double bed and received a basement room with 2 single beds, broken window blinds, tv didnt work, wall sockets hanging out the wall, wall damage and stains everywhere. I complained and asked for a refund, they said we would have to wait until home and contact expedia but could change room the second day. We move to the new room... this room had windows without curtains, footprints embedded into the carpet, the toilet faced the bed and the door didn't close fully, the door weren't actually secure into the fixture either and the walls were falling apart. We got home and contacted expedia with images and told them we'd mentioned refund to reception who told us to apply via expedia... they then refused a refund when expedia contacted them. Scam artists with horrible rooms. 2 nights cost over £300. Appalling place