Calzada Mexico No. 5 Barrio de Fatima, San Cristóbal de las Casas, CHIS, 29264
What's nearby
Grutas de San Cristóbal - 3 min walk - 0.3 km
Ciudad Cuauhtemoc - 14 min walk - 1.2 km
Santo Domingo Handicraft Market - 3 min drive - 2.2 km
Plaza 31 de Marzo - 3 min drive - 2.3 km
San Cristóbal de las Casas Cathedral - 3 min drive - 2.6 km
Getting around
Angel Albino Corzo Intl Airport (TGZ) - 69 min drive
Airport shuttle (surcharge)
Restaurants
El huarachazo - 8 min walk
El 7 Mares - 3 min walk
Fragola - 4 min walk
Cacao Nativa - 1 min walk
Al Grano - 6 min walk
About this property
Hotel Rocaval
Hotel Rocaval puts you just a 5-minute drive from San Cristóbal de las Casas Cathedral. Guests can visit the fitness center for a workout or grab a bite to eat at Coreano Contem. Teddy´s, which serves Asian cuisine. Other features include a bar/lounge, a snack bar/deli, and a terrace.
Languages
English, Spanish
At a glance
Hotel size
95 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Check-out time is noon
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Pets
Pets allowed (dogs and cats only, 1 total, up to 22 lbs per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Pets must be supervised
Food and water bowls and off-leash area available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free uncovered onsite self parking
Transfers
Airport shuttle from 9:00 AM to 7:00 PM*
Other information
Smoke-free property
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) each morning 7:00 AM–1:00 PM
Restaurant
Bar/lounge
Coffee shop
Coffee/tea in a common area
Private picnics
Snack bar/deli
Traveling with children
Playground
Working away
24-hour business center
3 meeting rooms
Coworking spaces
Conference center (1270 square feet of space)
Services
24-hour front desk
Tour/ticket assistance
Laundry facilities
Romance packages
Facilities
2 buildings/towers
Safe-deposit box at front desk
Garden
Picnic area
Terrace
Fitness center
Shopping mall on site
Banquet hall
Reception hall
Outdoor entertainment area
Accessibility
Wheelchair-accessible registration desk
Wheelchairs available on site
Grab bar in shower
Stair-free path to entrance
Room amenities
Be entertained
42-inch flat-screen TV
Cable TV channels
Home comfort
Iron/ironing board
Window screens
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Premium bedding
What to enjoy
Balcony or patio
Freshen up
Shower only
Soap and shampoo
Hair dryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Phone
Food and drink
Free bottled water
Free tea bags/instant coffee
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Dining
Coreano Contem. Teddy´s - This theme restaurant specializes in Asian cuisine.
Barra café especialidad - Onsite lobby lounge. Open daily.
Fees & policies
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately MXN 160 for adults and MXN 120 for children
Airport shuttle service is offered for an extra charge of MXN 1650 per vehicle (one-way, maximum occupancy 4)
Children & extra beds
Airport shuttle for children between the ages of 1 and 11 costs MXN 300 (one-way)
Pets
Service animals exempt from fees
Pet deposit: MXN 1500 per night
Pets are allowed for an extra charge of MXN 350 per pet, per day
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Also known as
Hotel Rocaval Hotel
Hotel Rocaval San Cristóbal de las Casas
Hotel Rocaval Hotel San Cristóbal de las Casas
Frequently asked questions
Does Hotel Rocaval offer free cancellation for a full refund?
Yes, Hotel Rocaval does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Rocaval?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of MXN 350 per pet, per day, and there's also a deposit of MXN 1500 per night. Service animals are exempt from fees. Dog exercise areas and food and water bowls are available.
Is parking offered on site at Hotel Rocaval?
Yes, there's free self parking.
Is airport shuttle service offered by Hotel Rocaval?
Yes, an airport shuttle is available from 9:00 AM to 7:00 PM on request. The charge is MXN 1650 per vehicle one-way.
What are the check-in and check-out times at Hotel Rocaval?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-out is available.
What is there to do at Hotel Rocaval and nearby?
Hotel Rocaval has a fitness center and a picnic area, as well as a garden.
Are there restaurants at or near Hotel Rocaval?
Yes, Coreano Contem. Teddy´s offers Asian cuisine.
Does Hotel Rocaval have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Hotel Rocaval like?
Hotel Rocaval is a short 14-minute walk from Ciudad Cuauhtemoc and 3 minutes' walk from Grutas de San Cristóbal.
Hotel Rocaval Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
8.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
6/10 Good
Dec 25, 2024
Luis Eduardo
Luis Eduardo, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 2, 2024
Clean and comfortable
Very friendly and efficient staff. Rooms were all clean and comfortable. The area is quiet although behind the suites there is a gym that plays music non-stop all day but the nights are quiet.
Michaela
Michaela, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 25, 2024
Excelente experiencia
Todo muy bien un excelente lugar
MARBELLA
MARBELLA, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 11, 2024
Un hotel muy hermoso, la gente muy amable! y la ubicación genial! la vista que tiene está hermosa!
Laura
Laura, 3-night trip with friends
Verified Hotels.com guest review
8/10 Very Good
Nov 10, 2024
Is a nice comfortable hotel just the priority to customer service is not there...
Verified traveler
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 13, 2024
Jorge Alberto
Jorge Alberto, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 13, 2024
JOSSIE ALEJANDRA
JOSSIE ALEJANDRA, 3-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
May 20, 2024
Nancy
Nancy, 1-night family trip
Verified Hotels.com guest review
8/10 Very Good
Mar 17, 2024
Barry S.
Barry S., 6-night family trip
Verified Hotels.com guest review
8/10 Very Good
Dec 17, 2023
Our room was excellent! Super clean, comfortable, convenient, and spacious.
Rooms are NOT soundproof since we could hear parties and traffic nearby.
Breakfast fare was good, the service was lame.
JAMES
JAMES, 1-night romance trip
Verified Expedia guest review
4/10 Fair
Jan 17, 2022
Wonseak
Wonseak, 1-night trip
Verified Expedia guest review
8/10 Very Good
Nov 30, 2021
It is comfortable. Restaurant and breakfast place is nice and not expensive at all. We went for a wedding in the same propertyand lightning in the room was too low as well as it doesnt have a full body mirror.
Staff is nice and acomodating
Karla Diaz
Karla Diaz, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Nov 15, 2021
Gregory
Gregory, 3-night family trip
Verified Hotels.com guest review
2/10 Poor
Sep 9, 2021
Jonathon
Jonathon, 1-night business trip
Verified Hotels.com guest review
8/10 Very Good
Apr 29, 2021
Nice hotel
Verified traveler
3-night trip with friends
Verified Expedia guest review
8/10 Very Good
Jan 6, 2021
Richard
Richard, 2-night trip
Verified Expedia guest review
2/10 Poor
Jan 4, 2021
Avoid this hotel. You are better off spending an extra $30 per night and staying across the street at the Hotel Villa Mercedes. Rocaval only has cold water in their sinks. Their thermostats don't work. No food or room service at the property. All of these things were mentioned at the front desk. People were walking around without masks, and no temperature checks during pandemic. Just a bad hotel to avoid. Not be baited by the low cost.