I generally enjoyed my stay at this hotel and would book it again. I loved how warm, clean and quiet the room itself was (I could barely hear the neighbors), but the construction site outside my window was disruptive. I tried to work from my room, but found the internet too slow for my needs (graphic design). I found the front desk staff very friendly, but not very knowledgeable. Example: When I asked about alternative options for travel to the airport because the Elizabeth line was not in service on my travel day, I was told to take a Taxi ($$$), when in fact there was a different Underground option (Picadilly Line).
When I asked for a recommendation to a spa that offers massage service, I was told "no idea - no one has ever asked me that" - let me Google it.... When I asked if they know what terminal to go to for Lufthansa (at Heathrow), I was directed to Terminal 5 (which was incorrect).