- great location for the tube
- quiet area with restaurants and supermarkets nearby
- rooms are too small
- too many people
- three small lifts to cater for over 400 rooms, some days you could be waiting over 10 minutes, especially if you have a pram or suitcases. Really puts you off going for short outings.
- one day the lift was broken and we had to climb 4 flights with bags baby and a pushchair in a tiny spiral staircase which is their main staircase. Also nearly fell down these with the amount of people going up and down them and the door opens directly into people on the stairs.
- breakfast might seem great on day 1 with a good allergen corner and fancy seeds etc but no rotation of products so a week later it's very boring.
- the worst part about breakfast is how busy it is. They offer trays so everyone is loading up multiple plates with their trays, big queues to get into the small food areas, hard to get a table in the morning it's very stressful and uncomfortable, not what you want in the morning. The hotel advertises that 7-8 is the quietest and then it's jammed 8-11. There's definitely things the hotel could fix to make it easier.
- asked for things to be fixed or changed in the room three times, only one was half fixed which was a flooded shower due to the trap not working properly. No beer opener too despite beers for sale in the mini bar.
- no real storage in the room so can't unpack
- overall a lot of small annoyances which built up and management don't care