The lady at the desk was so helpful and friendly when we checked in, and when I talked to her a little later. The carpets in the unit were clean but old and outdated. Bed was comfortable. Pool and hot tub were out of service, but they did email us a few days before to let us know we could use a different hotel pool. Halls were cold and wet due to the rain. It was a good stay but the hotel and patio/balcony was outdated. Appliances were updated. Nice to have range, oven, fridge, dishwasher, and dishes.