We were amazed by the high end costumer service. After a fly from New York to Lima then an extra hour to Arequipa we were so happy to get an early check in without any extra charge, and to received a 3 beds room instead of 2 without additional cost. The rooms are new, the rooftop has an spectacular view of the cathedral towers. The entrance of the hotel is part of an old casona made of sillar( volcanic stone). The hotel is a mix of tradition, architecture beauty and modernity. The Hotel closes door at 9 pm but you ring the doorbell and someone opens it for you( we came back from the Forum club at 3:00 am walking) breakfast is incredible it was the best breakfast I ever had in a Hotel and we stayed in many hotels in the US. I came back to Arequipa after 13 years and it feels like home again, Victor was awesome! Our room service was spectacular the only recommendation would be to add mats to the showers floor because it is very slippery even with sandals. Other than that we are ready to come back, then place is clean which is ny #1 concern in every hotel, it is walkable and safe( well Arequipa is safe) thank you characatos, my kids love it.