2/10 Poor
Apr 21, 2023
Borderline Scam - avoid at all costs
This should not be listed as a hotel - this is a room for rent. It was missing many bare essentials that have been standard in hotels for decades and the service was absolutely horrible. None of rooms had necessities like clocks, phones, hand towels, or tissues. Refrigerators nor safes were available, which is extra relevant saying the doors are about as thick and robust as an old pizza box. Despite having a "Queen bed" (it was two twins pushed together), we were provided with a single pillow and a twin sized duvet. If you're on the east side of the building, its so loud it feels like you're sleeping on the road - in general, you can hear everything happening in every other room in the building, loud or quiet. I could hear one of my colleagues unzip his luggage and he was one floor up on the far corner of the building. They are still not cleaning rooms during stays (or restocking towels might I add), in an effort to "reduce contact for COVID" and yet not a single employee or fellow guest was wearing a mask or taking any other precaution. Each night we had to go down to the front desk to ask for new towels (again, no phone in the room so you can't call them) and 3 out of 4 nights, they either entirely forgot to bring them or only provided them once we had asked 2-3 more times.
The staff's professionalism is outshone by high-school volunteers. Lazy and incompetent are the only words that come to mind.
I cannot stress this enough - DO NOT STAY AT THIS HOTEL!!!!
Verified traveler
4-night business trip
Verified Hotels.com guest review
