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The Veil

5.0 star property
Luxury hotel in Almaty District with 3 restaurants and 2 bars/lounges

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Veil

Children's play area - indoor
Deep-tissue massages, sports massages, massages
Senior Double Room | Pillowtop beds, minibar, in-room safe, blackout drapes
Exterior
Junior Double Room | Living area | 103-inch Smart TV with digital channels, TV

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Free breakfast
  • Airport transfer
  • Spa
  • Free parking
  • Air conditioning
Main amenities
  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Steam room
  • Coffee shop/cafe
  • Airport shuttle
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Front-desk safe
  • Snack bar/deli
  • Self-serve laundry
Feel at home
  • Children stay free
  • Playground on site
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The price is ₩222,982
₩249,740 total
includes taxes & fees
Jan 6 - Jan 7, 2025

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Pillowtop beds, minibar, in-room safe, blackout drapes

Standard Double Room

Highlights

Soundproofed
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Pillowtop bed
Bathrobes
Heated bathroom floor
  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Double Room

Hair dryer, bathrobes, slippers, heated floors

Junior Double Room

Highlights

Soundproofed
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Pillowtop bed
Bathrobes
Hair dryer
  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed

View all photos for Presidential Apartment

View from room

Presidential Apartment

Highlights

Separate dining area
Soundproofed
Air conditioning
Heating
Smart TV
2 bedrooms
Blackout drapes/curtains
Pillowtop bed
  • 99 sq m
  • City view
  • Sleeps 7
  • 2 King Beds and 1 Twin Sofa Bed

View all photos for Junior Double Room

Hair dryer, bathrobes, slippers, heated floors

Junior Double Room

Highlights

Soundproofed
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Pillowtop bed
Bathrobes
Heated bathroom floor
  • 53 sq m
  • River view
  • Sleeps 2
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Senior Double Room

Pillowtop beds, minibar, in-room safe, blackout drapes

Senior Double Room

Highlights

Soundproofed
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Pillowtop bed
Bathrobes
Heated bathroom floor
  • 56 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Queen Sofa Bed

Similar properties

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Pool
Spa
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9.6 out of 10, Exceptional, (48)
The price is ₩185,681
₩207,963 total
includes taxes & fees
Jan 3 - Jan 4, 2025
Sheraton Astana Hotel
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About the neighborhood

Map
Zhalayyri street 4, Astana, 10000

What's nearby

  • Bayterek Tower - 5 min drive - 3.0 km
  • Hazret Sultan Mosque - 6 min drive - 4.1 km
  • The US Embassy and the Consulate in Kazakhstan - 6 min drive - 4.2 km
  • Astana Arena - 9 min drive - 7.7 km
  • EXPO 2017 - 10 min drive - 7.4 km

Getting around

  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 26 min drive
  • Astana Railway Station - 22 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Starbucks - ‬4 min drive
  • ‪Line Brew - ‬1 min walk
  • ‪Segafredo Zanetti Espresso - ‬4 min drive
  • ‪Минкофф - ‬4 min drive
  • ‪Focaccia - ‬4 min drive

About this property

The Veil

Enjoy your visit to Astana with a stay at The Veil. Guests can be pampered with deep-tissue massages at the spa and grab a bite to eat at one of the 3 restaurants. Other highlights at this luxurious hotel include 2 bars/lounges, a steam room, and a snack bar/deli.

Languages

English, Russian, Turkish

At a glance

DONE

Hotel size

    • 47 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*
DONE

Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured, covered onsite self parking
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 7:00 AM–11:30 AM
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Playground

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Luggage storage
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Full-service spa
  • Steam room

Room amenities

Be entertained

  • 103-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Pillowtop mattress
  • Bed sheets provided

What to enjoy

  • Heated floor (bathroom)

Freshen up

  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages and sports massages.

Dining

Di wang - Onsite theme restaurant.
Cantinetta Antinori - Onsite fine-dining restaurant. Open select days.
Line Brew Reserve - This steakhouse specializes in local and international cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
The Veil cafe - This family restaurant serves breakfast only. Open daily.

Fees & policies

Refundable deposits

  • Breakage deposit: USD 70 per day

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 70 per vehicle (one-way, maximum occupancy 4)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Property Registration Number 970940001358

Also known as

The Veil Hotel
The Veil Astana
The Veil Hotel Astana

Frequently asked questions

Does The Veil offer free cancellation for a full refund?
Yes, The Veil does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Veil?
Sorry, pets aren't allowed.
Is parking offered on site at The Veil?
Yes, there's free self parking.
Is airport shuttle service offered by The Veil?
Yes, an airport shuttle is available. The charge is USD 70 per vehicle one-way.
What are the check-in and check-out times at The Veil?
Check-in start time: 2:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at The Veil and nearby?
The Veil has 2 bars and a spa, as well as a steam room.
Are there restaurants at or near The Veil?
Yes, there are 3 onsite restaurants, featuring local and international cuisine.
What's the area around The Veil like?
The Veil is in Almaty District, a short 19-minute walk from House of Ministries.

The Veil Reviews

Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Poor

Alisher, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice and Comfy star
Hotel is so elegant, rooms are are very nice and staff is very professional and friendly. Breakfast and location were also very nice.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Khaled, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Particular and beautiful decoration. The staff is wonderful. Have a very famous restaurant. Just I didn’t like the bathroom, the sink is not very comfortable as it should be unusual bathroom
Khaled, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The hotel is wonderful, the restaurants are great, the staff is fantastic. The only thing I would change is to allow water to be thrown on the rocks in the sauna. The HUUM Electric sauna stove is designed for allowing water on the stones and the sauna is beautiful, but there is a sign not allowing. This is a mistake by the management that needs to be reviewed to make this spa area perfect.
Nick, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

A very unique hotel, with stunning views and closeness to the city centre!
Dusan, 4-night trip
Verified Expedia guest review

8/10 Very Good

Verified Expedia guest review

6/10 Good

While The Veil is a beautifully designed hotel, it's also a glaring example of "form over function." First of all, I would not recommend staying at this hotel in the winter. None of the windows are double-paned, and all of the common areas, including the restaurants, are freezing cold. I even felt bad for staff. To make matters worse, the heater didn't work in our room. And, while they did eventually move us to a warmer room, it took them 2 days to do so, and only after they continued to assure us the heater worked fine. It didn't, as the room they finally moved us to was significantly warmer. Not only did they not apologize for this hassle, or help us switch rooms, but on multiple occasions staff members entered our room without knocking first! Good restaurants, good location, but the staff needs some serious training. And again, while the hotel might be comfortable in the summer months, it certainly wasn't a place I'd recommend in December.
Sean, 7-night romance trip
Verified Expedia guest review

8/10 Very Good

Cold astana
It was reasonably good. Price fits expectation. Certainly clean. Restorable are good but very expensive.
Alexander, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Kevin, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Exclusive modern designers hotel with huge beautiful rooms, all in wood panneling, high seilings, very close to the government quarters on rhe river bank. Very good 4 restaurants 8n different styles. Spa. Fare pricing.
Sergey, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Marina, 6-night business trip
Verified Hotels.com guest review

8/10 Very Good

Great for Singles and couples
Great for Singles and couples
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Staff is friendly, helpful and professional attention to details is seen everywhere Hotel is beautiful and unique, not like any other hotels Located close to everything you may need
Kristina, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

New. Tasty. Comfortable. Kids frendly
Amaizing hotel in Astana. Service was fantastic. Incredible cousine. I recommend it
Vladlen, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Friendly and accommodating staff
Verified Expedia guest review

10/10 Exceptional

this hotel is outstanding
Verified Expedia guest review

10/10 Exceptional

Hege, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Randi Skaar, 4-night business trip
Verified Hotels.com guest review

8/10 Very Good

Stefano, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

Alexander, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Simone, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Feyzullah, 5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Stylish Hotel
Absolutely recommended! The only negative thing was that I can say there was lack of comfort chair on the lobby area. So nice designed very stylish hotel. You may want to spend more quality time there…
3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

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Miroslav, 1-night business trip
Verified Hotels.com guest review