The hotel is noted as a 4 star but the reality was quite different:
-The bathroom floor is very slippery. Not a big deal until someone falls and seriously injures themselves. My kids kept on slipping and I had to lay towels all over the floor.
-In the middle of the night, there was a bat flying in my bathroom!
-Lots of roaches in the bathroom. I asked them to clean it up, they must have sprayed while I was out. Once I came back, I saw numerous dead roaches and had to clean them up, myself!
-Staff consists of many trainees who do not speak English. This was not a big deal, but then there was a gas leak and someone came to our room to say "gas leak", we could not understand anything else. I expect that the older/perm staff members handle such situations.
-I wanted breakfast with no bacon, but my dish came with bacon. The waiter (trainee), took out the bacon with a fork. I explained that I can not eat this because the food has touched the bacon....this was very hard to explained. In these situations again, I expect the older/perm staff to take care of the issue.
For a 4 star hotel, this was not run in a 4 star manner. The trainees are relied on too much for all tasks and with their limited English it makes it hard for us to communicate basic things.
There is a major cleanliness issue.
I will not be going back to this resort.