Customer service staff was terrible, they kept giving different information and then tried to blame it on us for “mishearing” when we had asked the question to 5 different employees multiple times just to be sure. Instead of trying to help they will literally argue with you and insist that it’s IMPOSSIBLE their colleagues would’ve said that, when last time i checked i’m the one who was present during those multiple conversations. The room service….do NOT waste your money, it is terrible ( literally inedible ) and comes to your room cold. Now for the rooms. The first one we had was truly trash, i refuse to believe they checked it before we came in because there is no way you would give that to a client. The sink was clogged and the toilet was leaking so the whole floor was wet, we had to insist multiple times for them to change our room. ( which btw they kept saying “yes we’ll check our room system and call you back” and of course they never did i had to physically go down and refuse to go back up when a room magically appeared in less than 1 min). Also the sea view that you pay extra for, keep in mind that you might get a huge wooden board right in the center of your “beautiful view”. The experience was terrible from start to finish to the point where i thought there was a hidden camera and i was being pranked by how ridiculous some of these situations were. The ONLY redeeming quality is the amazing cleaning staff that were so nice and tried to help as much as they could.