I'd like to share my experience at one of your Prescott locations.
I spent a week at the Wyndham and decided to extend my stay by booking an additional night at the Marriott Residence Inn. Upon entering the room with my stepson, we were horrified to find it in a very dirty condition. There was blood on the wall near the outlet, and the bathroom floor was unsanitary, with spilled makeup, clumps of hair, and debris everywhere. To add to our concerns, the mattress lacked a protective sheet, which heightened our worries about health and hygiene given the blood stains.
In a hurry to attend a birthday dinner, I went downstairs to voice my concerns. The front desk receptionist offered to move us to a different room and apologized for the unsatisfactory condition. I explained that I couldn’t immediately move my belongings and asked if I could do so upon my return. She assured me this wouldn't be a problem.
However, when we returned two hours later, I was told that we could no longer switch rooms because the hotel was fully booked. I was taken aback, especially since she had previously assured me it wouldn’t be an issue. She mentioned she would try to clean the blood off the wall after seeing the photos I had shown her, but this felt like a minimal response to such serious concerns. When I raised the issue of the unprotected bedding, she merely offered me a sheet to put on myself.
