8/10 Very Good
Sep 20, 2024
Lovely apartment, just an issue with payment
The apartment was really nice and clean, good value for money, and the bed was really comfortable. The only things I could fault with the room is there was a fridge I was not expecting which would have been great, but it did not work properly and only kept water room temperature. I was also only given one toilet roll and my room was not serviced until the third day of my stay when I was only staying for four. When I booked through Hotels.com, it said pay at the property, which I assumed meant I could pay by any means I wish during check in. However just before I arrived the payment was taken from the card I used to secure the booking. I explained this to the lady on check in who just kept saying she needed to take payment on arrival. She then went and charged my card again, not asking how I would even like to pay. So I had now been charged twice. Luckily it was my credit card I used to secure the booking otherwise they would have taken my spending money. I will say however once she listened, the lady was really apologetic and helpful at getting me the money back. I did not receive the refund until I got home so it’s just really good job I did not intend to pay with a different card or I would have been left short on money for my holiday! Despite this I would stay again as I did enjoy my stay
Katie
Katie, 4-night trip
Verified Hotels.com guest review
