The Velvet Hotel used to be my favourite place in Manchester to stay, having been a few times. I've always recommended it.
But this time around definitely fell short.
I paid over £400 for a night in one of the suites with a bath in the room.
The best part was being able to check in early - that was appreciated and helpful although no welcome drink as I've been used to on arrival (the little things matter).
The room was absolutely lovely and nicely presented (needed a good clean though as there was dust all over the walls and the waterfall shower didn't have all jets working as it was clogged up- I quickly scrubbed away the limescale and got it fully on (but again, the little things). The carpet needed a good clean as well.
Slept soundly with no issues.
In the morning I thought I'd make myself a coffee and a tea, but there was No mugs, no milk, no coffee and no tea in the room. I went down to reception and asked and was given a coffee pod, two teabags and two mugs. Still no milk and there was no offer to bring it up. (the lift was out of order as well so a lot more walking).
The next thing was having a morning bath (I'd paid over £100 difference to get a room with a bath). It was our 7 years anniversary so I wanted to make sure it was nice.
The plug didn't latch so you couldn't run a bath.
On check out we told reception this and was given a very half hearted apology.
I think I'm really disappointed by how it's gone downhill and the lack of effort to make it up.