Pros: Great communication and friendly staff. The location is central and easy walking distance to main street shopping and the Sunnegga funicular station and the Gornegrat train station.
Cons: This hotel states the rooms are non-smoking, however there are ashtrays on the balconies. When someone smokes on their balcony, it comes right into the other bedroom windows.
And on the topic of balconies, there is only a very low, small barrier between balcony rooms, so anyone sitting out on their balcony can see right into your room, there is no privacy between balconies. It also doesn’t feel very secure to leave your windows open at night (the rooms get very stuffy) when someone could just walk right into your room from another balcony. I feel this could be a simple upgrade for the hotel.
The pillows are very flat with zero neck support, even if you fold them and double up.