6/10 Good
Nov 29, 2024
Pictures can be deceiving
The hotel looks clean and modern in the photos but everything is dingy and craftsmanship leaves a lot to be desired. We stayed in the presidential suite and while the size was great and the view nice, the room itself was very worn. Rooftop bar and view were very nice, odd you have to pay with cash for food and can use card for the drinks. We booked transport from the hotel to a jetty for the second portion of our trip, the hotel asked us to arrive 10-15 minutes earlier for our departure time, which we did - however we found out we were waiting on guests from their sister hotel. We ended up waiting an extra 25 minutes past our scheduled departure time and almost missed our connecting boat to the next portion of our trip. The communication with the front desk folks was terrible, we kept asking what the situation was with no real answers. Quite a stressful way to end our time in el Nido. I’d look elsewhere for a next visit.
Verified traveler
1-night trip
Verified Hotels.com guest review