The owner, Guillermo, empowers his staff to exceed expectations -- they are extremely responsive, friendly, and accommodating, prepared to adapt to unforeseen issues to solve them quickly and wonderfully.
They have excellent English and respond to email and phone inquiries promptly and fully. They arranged our tour from Puno to their lodge, into Colca Canyon and onto Arequipa, making it very easy for us to stay at Killawasi for two days and two nights, to enjoy hikes in the surrounding hills and terraces, views of the snow capped active volcanos, the charming small town of Yanque, relaxing in the hammocks, thermal baths nearby, and a horseback riding tour they arranged for us (be sure to confirm that the guide speaks English). From all information we gathered, this is the best place to stay in the Chivay/Yanque area. The rooms are large, with private balconies and modern bathrooms with plentiful hot water. The hotel's restaurant is a bit upscale without being prohibitive, well exectuted, and you can feel comfortable eating the salads.. what more could one want?