Hotel Santander Plaza is just 2.8 mi (4.5 km) from the airport and offers a free shuttle (available on request). You can relax with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. Also, La Aurora Zoo and Paseo Cayala are within a short drive. Fellow travelers love the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
26 rooms
Arranged over 7 floors
Arriving/Leaving
Check-in start time: 2:30 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out time is 1 PM
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests can access their accommodation through a private entrance
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children stay free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast
Pets
Pets allowed (dogs only, 2 total, up to 26 lbs per pet)*
Service animals welcome
Pets must be supervised
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Transfers
Free airport shuttle from 8:00 AM to 2:00 PM*
Other information
Smoke-free property
Property amenities
Food and drink
Free full breakfast each morning 6:30 AM–10:00 AM
Restaurant
Bar/lounge
Room service (limited hours)
Traveling with children
Children stay free (see details)
Working away
Business center
Meeting room
Services
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Facilities
1 building/tower
Built in 1994
Safe-deposit box at front desk
Banquet hall
Accessibility
Elevator
Accessible airport shuttle
Room amenities
Be entertained
30-inch TV
Cable TV channels
Home comfort
Air conditioning
Coffee/tea maker
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Shower/tub combination
Hair dryer
Towels
Stay connected
Free WiFi
More
Daily housekeeping
In-room safe
Fees & policies
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of GTQ 200 per pet, per night
Policies
This property accepts credit cards and cash.
Also known as
Hotel Santander Plaza
Hotel Santander Plaza Guatemala City
Santander Plaza
Santander Plaza Guatemala City
Santander Plaza Hotel Guatemala/Guatemala City
Hotel Santander Plaza Hotel
Hotel Santander Plaza Guatemala City
Hotel Santander Plaza Hotel Guatemala City
Frequently asked questions
Does Hotel Santander Plaza offer free cancellation for a full refund?
Yes, Hotel Santander Plaza does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Santander Plaza?
Yes, dogs are welcome, with a limit of 2 total and maximum weight of 26 lbs per pet. There's a charge of GTQ 200 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Hotel Santander Plaza?
Yes, there's free self parking.
Is airport shuttle service offered by Hotel Santander Plaza?
Yes, a free airport shuttle is available from 8:00 AM to 2:00 PM on request.
What are the check-in and check-out times at Hotel Santander Plaza?
Check-in start time: 2:30 PM; Check-in end time: midnight. Check-out time is 1 PM.
Are there restaurants at or near Hotel Santander Plaza?
Yes, there's an onsite restaurant.
What's the area around Hotel Santander Plaza like?
Hotel Santander Plaza is in Zona 10, a short 5-minute drive from La Aurora Intl. Airport (GUA) and 20 minutes' walk from La Aurora Zoo.
Hotel Santander Plaza Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
7.6/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Exceptional
Dec 5, 2024
Plaza Santander, good place to stay and enjoy very good.
Moisés
Moisés, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 14, 2024
Javier
Javier, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 12, 2024
Herberth antonio
Herberth antonio, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 9, 2024
Very clean, staff was great. The breakfast was awesome and delicious. I’ll be back soon.
Manuel
Manuel, 7-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 8, 2024
it was good
Maria
Maria, 1-night trip with friends
Verified Expedia guest review
10/10 Exceptional
Sep 7, 2024
Better than expected. The room was clean and very comfortable. Bed was great! They were amazing and let us store luggage while we did a 2 night trip to Tikal. Everyone that worked there was helpful and nice. 2 blocks to a shopping center that has many eating options.
Yasmin
Yasmin, 1-night family trip
Verified Expedia guest review
8/10 Very Good
Sep 6, 2024
I was charged for extra guest fee when I didn't have extra guest. I think I shouldn't have to pay that.
Heidi
Heidi, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 3, 2024
Olma
Olma, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 22, 2024
Excellent service and location!!!
Alejandro
Alejandro, 1-night trip
Verified Expedia guest review
8/10 Very Good
Aug 17, 2024
Clean but basic rooms, nice beds, friendly staff. Decent breakfast. The property could use some updates. The airport shuttle runs only Monday-Friday in the morning until 2 pm.
Brian
Brian, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 17, 2024
Conformable hotel with helpful staff.
Jennell
Jennell, 1-night trip
Verified Expedia guest review
8/10 Very Good
Aug 17, 2024
It was nice, breakfast was very good, close to shopping area,Staff was very polite, friendly and respectful.
Mirna
Mirna, 1-night family trip
Verified Expedia guest review
2/10 Poor
Aug 13, 2024
I have stay in many hotels in the capital Guatemala, but I have never stayed in one so noisy. We stayed on the third level. On August 8-9 basically, on a Thursday night, they were 2 Spanish ladies that were playing music loud all night and talking loud on the hallway even though we had earplugs, we couldn’t sleep through the noise is was a horrible night we were told that there was going to be an extra charge for taking us the the airport for $10 not $15
Elizabeth
Elizabeth, 1-night trip
Verified Expedia guest review
8/10 Very Good
Aug 9, 2024
Alexander
Alexander, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 7, 2024
It was a great room, great service, and very clean for our family of 4.
Denise
Denise, 1-night family trip
Verified Hotels.com guest review
8/10 Very Good
Jul 25, 2024
Breakfast is too limited
WILMAN
WILMAN, 1-night trip
Verified Expedia guest review
2/10 Poor
Jul 22, 2024
Me dieron una habitacion que no era pague por una habitacion suit junior y me dieron una normal no se hicieron responsables de nada y la actitud pesima la persona de la noche
Verified traveler
2-night trip
Verified Hotels.com guest review
2/10 Poor
Jul 17, 2024
Don’t like are all
Jorge
Jorge, 1-night trip
Verified Expedia guest review
8/10 Very Good
Jul 13, 2024
Phillip
Phillip, 1-night trip
Verified Expedia guest review
8/10 Very Good
Jun 18, 2024
Colin
Colin, 1-night trip
Verified Travelocity guest review
8/10 Very Good
May 31, 2024
Caren Yulieth
Caren Yulieth, 1-night trip
Verified Expedia guest review
10/10 Exceptional
May 26, 2024
Recomendado
Excelente servicio al cliente. Cerca de restaurantes, bares, centros comerciales, fácil acceso a los lugares turísticos.