We booked the Corner Han River View room and really enjoyed our 4D3N stay. The room view was fantastic and the rooftop pool was definitely a highlight. Breakfast was decent but did not particularly wow us.
Unfortunately, our experience with Hotels.com was very disappointing.
After booking, my reservation stated that the room was a smoking room. As I am sensitive to cigarette smell, I immediately contacted both the hotel and Hotels.com. Hotels.com informed me that there were no non-smoking rooms available in the same category and suggested I downgrade to a lower category room while paying even more than my original booking price.
Unsure about this, I contacted the hotel directly and was told that non-smoking rooms were available. Upon check-in, the hotel staff even confirmed that all rooms in the hotel are non-smoking rooms.
Had I followed Hotels.com’s advice, I would have paid extra unnecessarily and ended up with a lower category room.
This is not my first bad experience with them. Previously, several of my reward nights expired despite me being a frequent user, and no proper explanation was given.
The hotel itself was great, but this experience has made us lose trust in Hotels.com completely.