This hotel was outstanding! This was an 18th century house/mannor/mansion that has been updated. The staff who runs the house is extremely friendly, bending over backwards to make the stay pleasant. She called to check bus schedules, called to see if a neighboring restaurant was open, placed our reservations. She was EXTREMELY friendly, pleasant, and helpful. The hotel common areas are as if you are a guest in the home of a local. My wife woke early to sit in the common area on the second floor, open up the outer doors and read with the shrub walled garden below. Then to breakfast where we sat in tables next to other guests. The rooms were very nice, bathrooms recently re done, very tasteful modern look, the bedrooms eligant with decorative painting on the ceiling. The hotel is best by car, however we took a cab from the train station in Lucca, it was about $16 euros. The road is tight so walking is not suggested. We then took the bus to Pisa for about $3 euros each. There is a bus stop across the street. The other benefit to this hotel... There is a bakery and geloteria right next door that is amazing. We highly recommend this hotel, and would definitely stay here again. We would highly recommend this hotel to others. We stayed here with ourselves and our 10 yr old.