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Samal Resort & Spa

5.0 star property
Mountain hotel in Medeu District with 2 restaurants and spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Samal Resort & Spa

Balcony
Indoor pool, sun loungers
Sauna, body treatments, hydrotherapy, aromatherapy, hot stone massages
Reception
2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Airport transfer
  • Non-smoking
  • Bar
  • Free breakfast
  • Gym
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Rooftop terrace
  • Fitness center
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Airport shuttle
  • Terrace
Feel at home
  • Children stay free
  • Rollaway/extra beds
  • Private bathroom
  • Cable/satellite TV service
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Apartment

Apartment | Hypo-allergenic bedding, minibar, in-room safe, desk

Apartment

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
Bidet
Bathrobes
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Suite

Superior Suite | Living area | Flat-screen TV, DVD player

Superior Suite

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
Bidet
Bathrobes
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
Bidet
Bathrobes
  • 24 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
Bidet
Bathrobes
  • 24 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
Bidet
Bathrobes
  • 34 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

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The price is ₩130,025
₩145,628 total
includes taxes & fees
Dec 29 - Dec 30
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About the neighborhood

Map
548 Gornaya Street, Almaty, 050059

What's nearby

  • Shymbulak Ski Resort - 3 min drive
  • Medeo - 6 min drive
  • Medeu Stadium - 6 min drive
  • Dostyk Plaza - 10 min drive
  • Almaty Tower - 13 min drive

Getting around

  • Almaty (ALA-Almaty Intl.) - 43 min drive
  • Almaty Station - 37 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Mooz Medeu - ‬6 min drive
  • ‪Apa Katya - ‬11 min drive
  • ‪BigChefs - ‬14 min drive
  • ‪Grelka - Restobar - ‬14 min drive
  • ‪Justo Lounge bar - ‬7 min drive

About this property

Samal Resort & Spa

Samal Resort & Spa features a rooftop terrace and puts you just a 5-minute drive from Shymbulak Ski Resort. You can visit the spa to be pampered with hot stone massages, body wraps, or aromatherapy, and Roof Restaurant, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. An indoor pool, a bar/lounge, and a fitness center are other highlights at this luxurious hotel.

Languages

English, Russian

At a glance

Hotel size

  • 29 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; Check-in end time: midnight
  • Express check-in/out available
  • Early check-in subject to availability
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • Up to 3 children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle (available on request)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–11 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Children stay free (see details)

What to do

  • Skiing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool loungers

Facilities

  • Built in 2011
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Fitness center
  • An indoor pool
  • Full-service spa
  • Sauna
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible path to elevator

Room amenities

Be entertained

  • DVD player
  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Centre Samal. Services include hot stone massages, Thai massages, facials, and body wraps. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Roof Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Samal Restaurant - This restaurant specializes in Eastern European cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of KZT 6500 per person (one way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for KZT 9000 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.

Also known as

Samal Almaty
Samal Resort Almaty
Samal Resort Spa
Samal Resort & Spa Hotel
Samal Resort & Spa Almaty
Samal Resort & Spa Hotel Almaty

Frequently asked questions

Does Samal Resort & Spa offer free cancellation for a full refund?
Yes, Samal Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Samal Resort & Spa?
Yes, there's an indoor pool.
Are pets allowed at Samal Resort & Spa?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Samal Resort & Spa?
Yes, there's free self parking.
Is airport shuttle service offered by Samal Resort & Spa?
Yes, an airport shuttle is available. The charge is KZT 6500 per person one way.
What are the check-in and check-out times at Samal Resort & Spa?
Check-in start time: 2:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
Is there an onsite casino at Samal Resort & Spa?
No, this hotel doesn't have a casino, but Casino Zodiak (17-min drive) is nearby.
What is there to do at Samal Resort & Spa and nearby?
Have fun with nearby winter activities like skiing. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Samal Resort & Spa also has a sauna and a steam room.
Are there restaurants at or near Samal Resort & Spa?
Yes, there are 2 onsite restaurants, featuring international cuisine.

Samal Resort & Spa Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Lyubov, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Everything good
Lazzat, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Quiet, beautiful hotel very close to mountains
Great place with amazing view, in a walking distance to Medeo. My room was very nice, clean and in a good condition. There is spa and pool (which I didnt visit as prefered to walk to the mountains). The view from rooftop terrace is breathtaking. Having breakfast there was a pure pleasure. A 100% recommendation
Dina, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Great and comfortable stay. Swimming pool needs a bit of repair here and there.
Michiel, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Zhaniya, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Отличное место для отдыха
Отель выбирали по максимальной доступности к курорту Чимбулак, но что б и в город можно было выехать в любое время. Отель довольно уютный, чистый, имеется СПА -комплекс, очень приятно после катания на лыжах , хорошо прогреться в сауне и поплавать в бассейне .Комнаты тёплые, убирают ежедневно. Завтраки обычные, но все необходимое есть. При заселении в нашей комнате был запах сигарет, т.к мы были с детьми, попросили комнату заменить, на ресепшн сказали комнат в наличии нет, поэтому пришлось пару дней проветривать комнату. В душевой и ванне забился слив и вода плохо уходила В общем , пребыванием остались довольны и если поедем ещё раз, то выберем этот же отель.
Liubov, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nice mountain resort, easy to get to and well managed and appointed.
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Good place to stay Ggggggoooooddddd Placereeeeeeeeeee
3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Good stay , again , at Samal
This was my 10th stay over last 9 years. Anybody visiting Almaty will like the hotel and Spa services. Great service and assistance by the hotel staff. Out of main town and in the mountains it has great views with a real get away feel .
William, 7-night trip
Verified Hotels.com guest review

8/10 Very Good

Mountain Retreat
The location is amazing if you have your own transport. The Medeu ice rink and Shymbulak Resort are minutes away by car. The staff were very helpful and friendly. The rooms were clean. Breakfast was vast.
Craig, 3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Easy getaway in Almaty
Went in the afternoon and stayed one night. Two couples surprised husband of another couple for his birthday. Had a great relaxing time, wonderful dinner, and a good night’s sleep.
David, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Comfortable, relaxing hotel near the mountains.
We enjoyed our stay immensely. The spa was very relaxing, and the room was comfortable. Samal resort was a great place to enjoy the fall colors near Almaty city.
Karin, 1-night trip
Verified Orbitz guest review

6/10 Good

Poorly managed, very much short of 4 stars
In theory this can be 4+ stars luxury resort but it seems not managed well. Few examples of what should not be acceptable for 4 star hotels; 1. Lift stopped working after first day and was not repaired for rest of the week. Reception didn't seem to care and didn't even apologise or indicate if/when it will be repaired. 2. Advertised as SPA resort but for whole duration of my stay it was not possible to book any massage or treatment as SPA staff was busy yet the hotel was nearly empty. Then it turned out SPA staff is shared with some other location and probably can't be bothered traveling to this remote out of city location for just 1 customer in nearly empty hotel. 3. Wifi signal was solid but internet connection behind it disappeared for last 2 days of my stay, was never fixed. 4. Steam room was closed for 'urgent maintenance' for whole duration of stay and no signs of anyone performing any maintenance. 5. Telephone in room didn't work so every time there is an issue (of which there were plenty) walk up and down 4 floors (also no elevator) 6. When power goes out for few hours (normal in Kazachstan) the emergency generators kicks in but only powers the lights, no power sockets so this means minibar freezer melts causing a little flood and if your smartphone is empty you have no way of recharging it 7. Before I submitted a correction on google maps, even the location coordinates were off by >1km further away in the street causing issues with Uber and taxi pickups...
4-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Favourite Almaty hotel
Really comfortable stay. I have come many times over the last 5 years and really enjoy staying here. Good spar facilities and wonderful mountain views. friendly and supportive staff. Reasonable breakfast and lunch/dinner menu. Will be going again.
william, 7-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Hotel and spa in Almaty
This is a high end hotel and very nice but for some reason the beds are ROCK hard. Keep in mind.
Verified Expedia guest review

6/10 Good

Picturesque location! Rock hard beds!
My room was a surprisingly spacious, beautifully furnished superior double with a very clean, well equipped. The downsides to the room were the lack of tea/coffee making facilities, the TV could only be watched in Russian (of which I understand very little!) and the bed was as hard as a concrete slab! The latter issue was rectified very efficiently by the very helpful gentleman at the front desk, Madi, who organised mattress pads for myself and my travel companion. The spa treatments were great but difficult to book, largely due to the language barrier! Dewi, in the spa, gave a great Turkish Massage and Ruslan, at the spa reception, was very professional, providing everything needed. A special mention is also required for the two young gentlemen who served us at breakfast and for room service, both were personable, polite and very helpful. The restaurant on the 5th floor was underwhelming. The Samal restaurant next door provided a much greater range and quality and was much more in keeping with the decor and atmosphere of the hotel. The hotel is located close enough to walk back from the gondolas at Medeu, which service the Shymbulak Ski Resort, and well worth the picturesque views along the way. Taxis to and from the city centre, and Medeu, were relatively expensive, but still significantly more reasonable than taxi prices in a European city. Overall, our stay was quite pleasant and worth a return visit.
Verified Hotels.com guest review

8/10 Very Good

Verified Hotels.com guest review

8/10 Very Good

Great hotel with excellent staff. They went out of their way to be sure I had everything I needed. It was a bit inconvenient to access but was manageable with taxi services. The location is quite peaceful.
Verified Hotels.com guest review

10/10 Exceptional

Best mountain resort within reach of Almaty
I stayed at this hotel for three days. Even though the resort is about 15 min taxi ride from downtown Almaty, its proximity to the Almaty ski resort and cable car, its crisp mountain air, and its outstanding service from front desk staffs like Khymkarian and Kharasan make the stay really memorable! Rooms are tastefully decorated with Islamic art reminiscent of a by -gone era of Kazakhstan! Room is large, comfortable and clean. Food at the Samal restaurant is as authentic as it can be and very delicious. Breakfast is a good mix of hot and cold dishes that tastes really good! Right in front of the resort, there is a bus stop that provides cheap and convenient transportation either further up the mountain or to downtown Almaty. http://www.tripadvisor.in/ShowUserReviews-g298251-d2703138-r309194574-Samal_Resort_Spa-Almaty.html#
Verified Expedia guest review

10/10 Exceptional

Excellent choice for anybody traveling to Almaty
This hotel is a great find. They are located just 15-20 minutes by bus (number 12) from the center of the city, but you don't suffer from city heat and congestion. Rooms have huge balconies that have mountain views and sound of a mountain stream. Rooms are large and very clean. Really nice linens. Mattresses a bit hard for my taste, but I slept very well because of the air. Large bathrooms with baths and steady supply of hot water. All freshly renovated. The staff are all English-speaking, professional and extremely helpful. The restaurant on the top floor gives you the view of snowy peaks. Excellent breakfast is included. And in addition to all this--the hotel has a great spa--clean beautiful swimming pool, wet and dry sauna, hydromassage. On this trip I stayed in four big name hotels in Kazakhstan and none of them come even close to Samal. You are basically in the mountains, but you are also right on the edge of the city and the staff takes great care of you.
Verified Expedia guest review

10/10 Exceptional

Verified Hotels.com guest review

10/10 Exceptional

Beautiful, serene stay at Samal
Beautiful location, right at the base of the mountains with "Old World" charm and elegance. Truely a relaxing, serene setting and very enjoyable stay.
Verified Expedia guest review

8/10 Very Good

Verified Hotels.com guest review

8/10 Very Good

Klemens, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Anatoliy, 1-night trip
Verified Hotels.com guest review