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ibis Styles London Excel

3.0 star property
Hotel with restaurant, near ExCeL Exhibition Centre

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for ibis Styles London Excel

Pillowtop beds, in-room safe, desk, iron/ironing board
Serves dinner and happy hour
Exterior
Room, 2 Double Beds (The Mansion from Home) | Pillowtop beds, in-room safe, desk, iron/ironing board
Exterior

Reviews

7.2 out of 10

Good

Popular amenities

  • Connecting rooms available
  • Bar
  • Electric vehicle charging point
  • 24/7 front desk
  • Parking available
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Self parking
  • Room service
  • Coffee shop/cafe
  • Meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Garden
  • Front-desk safe

Feel at home (6)

  • Children stay free
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
  • Daily housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Room, 1 Queen Bed (The Queen)

Room, 1 Queen Bed (The Queen) | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 Queen Bed (The Queen)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillowtop bed
Hair dryer
Private bathroom
Coffee/tea maker
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Connecting Rooms (The Interconnecting Queen)

Room, 1 Queen Bed, Connecting Rooms (The Interconnecting Queen) | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 Queen Bed, Connecting Rooms (The Interconnecting Queen)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Pillowtop bed
Hair dryer
Private bathroom
Coffee/tea maker
Wardrobe or closet
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Double Bed (The Home from Home)

Room, 1 Double Bed (The Home from Home) | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 Double Bed (The Home from Home)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Refrigerator
Flat-screen TV
Pillowtop bed
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Double Beds (The Mansion from Home)

Room, 2 Double Beds (The Mansion from Home) | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 2 Double Beds (The Mansion from Home)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Refrigerator
Flat-screen TV
Separate bedroom
  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Twin Beds (The Duet)

Room, 2 Twin Beds (The Duet) | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 2 Twin Beds (The Duet)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Pillowtop bed
Hair dryer
Private bathroom
Coffee/tea maker
Wardrobe or closet
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
272 Victoria Dock Road, London, England, E16 3BY

What's nearby

  • ExCeL Exhibition Centre - 10 min walk - 0.8 km
  • O2 Arena - 10 min drive - 6.9 km
  • Tower of London - 13 min drive - 8.2 km
  • The Shard - 14 min drive - 9.7 km
  • London Bridge - 14 min drive - 10.0 km

Getting around

  • London City Airport (LCY) - 3 min drive
  • Stansted Airport (STN) - 46 min drive
  • London (SEN-Southend) - 51 min drive
  • Luton Airport (LTN) - 67 min drive
  • Gatwick Airport (LGW) - 69 min drive
  • Heathrow Airport (LHR) - 81 min drive
  • West Ham Station - 5 min drive
  • Forest Gate Station - 7 min drive
  • Limehouse Station - 7 min drive
  • Custom House Station - 1 min walk
  • Prince Regent Station - 7 min walk
  • Royal Victoria DLR Station - 9 min walk

Restaurants

  • ‪Subway - ‬7 min walk
  • ‪Costa Coffee - ‬5 min walk
  • ‪Sandwich & Co - ‬4 min walk
  • ‪E16 Café - ‬10 min walk
  • ‪Upper Deck Restaurant - ‬7 min walk

About this property

ibis Styles London Excel

At ibis Styles London Excel, you'll be within a 10-minute drive of ExCeL Exhibition Centre and O2 Arena. The pub is a great place to grab a drink, and guests looking for a bite to eat can check out Restaurant, which serves British cuisine and is open for breakfast, lunch, and dinner. Other highlights include a snack bar/deli and a garden. Public transportation is just a short walk: Custom House Station is steps away and Prince Regent Station is 7 minutes.

Languages

Afrikaans, English, Filipino, French, Hindi, Hungarian, Italian, Latvian, Lithuanian, Polish, Portuguese, Romanian, Russian, Urdu

At a glance

Hotel size

  • 305 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 2 PM; Check-in end time: 5:00 AM
  • Contactless check-in available
  • Check-out time is 11 AM
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 2 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (GBP 15.00 per day)
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • To-go breakfast (surcharge) each morning 5:00 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Playground

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2000
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillowtop mattress
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner.
Cafe - This café serves breakfast, lunch, and light fare. Open select days.
Pub - This pub serves dinner and light fare. Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • To-go breakfast is offered for an extra charge of approximately GBP 5 for adults and GBP 5 for children

Renovations and closures

This property is closed from May 16 2023 to December 31 2024 (dates subject to change).

Children & extra beds

  • Rollaway beds are available for GBP 40.0 per night

Parking

  • Self parking costs GBP 15.00 per day

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

ibis Styles Excel
ibis Styles Excel Hotel
ibis Styles Excel Hotel London
ibis Styles Excel London
ibis Styles London
ibis Styles London Excel
London Excel ibis Styles
London ibis Styles Excel
Custom Hotel London
Custom House Hotel London
Ibis Styles London Excel England
ibis Styles London Excel Hotel
ibis Styles London Excel Hotel
ibis Styles London Excel London
ibis Styles London Excel Hotel London

Frequently asked questions

Is ibis Styles London Excel currently open?
This property is closed from May 16 2023 to December 31 2024 (dates subject to change).
Does ibis Styles London Excel offer free cancellation for a full refund?
Yes, ibis Styles London Excel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at ibis Styles London Excel?
Sorry, pets aren't allowed.
Is parking offered on site at ibis Styles London Excel?
Yes. Self parking costs GBP 15.00 per day. Electric vehicle charging is available.
What are the check-in and check-out times at ibis Styles London Excel?
Check-in start time: 2 PM; Check-in end time: 5:00 AM. Check-out time is 11 AM. Contactless check-in and check-out are available.
What is there to do at ibis Styles London Excel and nearby?
Ibis Styles London Excel has a garden.
Are there restaurants at or near ibis Styles London Excel?
Yes, Restaurant offers British cuisine.
What's the area around ibis Styles London Excel like?
Ibis Styles London Excel is in Newham, a short 3-minute drive from London City Airport (LCY) and 10 minutes' walk from ExCeL Exhibition Centre.

ibis Styles London Excel Reviews

Reviews

7.2

Good

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Poor

didnt get in to room as hotel was closed down due to lockdown
mark, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

KMT NOT WORTH WASTING YOUR TIME
The breakfast was just not it, no hot food served at all in a pack it was from fridge breakfast bar, apple, crosant, orange juice and yoghurt is that what I really paid the extra for ? The queen room is tiny
2-night trip
Verified Hotels.com guest review

2/10 Poor

Billy, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Below average stay
My room was okay when I entered it. I felt like it was manageable until i decided that I want to wash my hands and take a shower! The sink was completely clogged and would not drain itself properly at all. It also left a horrible residue of nasty dirt. The beds are quite uncomfortable. I did not have a good nights rest! Then that morning there was no hot water at all in my room and unfortunately the rooms do not have a telephone, you have to whatsapp reception which really annoyed me too. I complained via text and they offered to swap rooms for me. They did not however apologise for the inconvenience at all. My new room was alot better. But I paid for breakfast however there was non. No restaurant in the hotel was available and customer service is below average! Not at all professional in the least. Quite unhappy with my stay. I would not recommend it. Not all the lights in the room work either. and the fire alarm went off at 2am in the morning!!! Twice with again No apology. Horrible service. Definitely would NOT recommend!!!
Effie, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Comfortable and good value for what I paid
I stayed for one night as I had a meeting in London the next day. The hotel was undergoing renovations when I stayed. The car park is easily accessible but costs £16 per night which is very expensive. The staff are friendly and helpful. The bed was very comfortable and the shower was clean and modern. I did not stay for breakfast so I cannot comment on the food quality.
Carl, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

Renovation work being carried out - room was very clean and bathroom looked newly renovated as extra clean - no complaints for price paid - although did state breakfast included on ad but no breakfast included!
Lynne, 1-night trip with friends
Verified Expedia guest review

2/10 Poor

Andrius, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great refurbed rooms!
The refurbished rooms are really good. Although we were possibly the only guests due to the Coronavirus outbreak, the staff could not have been more helpful. They are a credit to the hotel. The room was bright, the new bathroom excellent, with lovely hot shower.
Bathroom
new bedroom
Paul, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Nick, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

3-night trip
Verified Orbitz guest review

10/10 Exceptional

Great location to the Excel. Great having bar/restaurant attached to hotel where they serve meals late. Only downside was our heating in room did not work
Paula, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

cold rooms noisy guests
the room had no heating and drafty windows it was freezing. we were moved to another room, sadly it was on a floor full of kids trip and they were extremely noisy til about 1 am, running along corridors, banging on doors, shouting, laughing loud, play music loud, until security told them off. dinner wasnt that great. breakfast was ok and rooms were clean
Karen Docherty, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Great staff
There were works going on amd near the hotel which I never knew about which resulted in a drilling and banging all night. No hot veggie option at brekkie either other tban beans and hash browns which was a shame and only side plates no larger plates which was odd. Overall, not an unpleasant stay and all the staff encountered were fab. Just could of done with some sleep!
Natalie, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Good value for money
Ideal location for event at ExCel. Had a great nights sleep and lovely food in pub.
Emma, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

1-night trip
Verified Expedia guest review

8/10 Very Good

Good receptionist definitely deserves management knows what she’s doing
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Clean, quiet, well equipped hotel near ExCel
Clean, well equipped room with plenty of power and usb points. Great choice of buffet breakfast and adjacent pub serving excellent food in the evening. Bistro bar with coffee and snacks for during the day. Directly opposite train link but hotel is surprisingly quiet given location. Ideally located for London ExCel which is a short walk away.
Timothy, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Never miss a beat!
This was our 2nd time staying at ibis Styles London Excel. Seeing a gig at the O2 we were looking for a hotel in the area and this one ticks all the boxes. Great service, nice rooms, good breakfast & a pub attached - what more could you ask for!
Zoe, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Nathan, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Dirty
Room was horribly dirty with stains. Staff were unwelcoming Hotel is just overall grotty and poorly up kept.
Gareth, 1-night trip
Verified Hotels.com guest review

6/10 Good

Daniel, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Was a nice hotel in a quiet place. Everything was good apart from when the cleaners tried to come into my room at 8;30 and scared the life out of me especially as I was not wearing any trousers. I am aware there is a sign you can put on the door but 8;30am when check out is not until 11am is not an acceptable time to let yourself into someone’s room to see if they are still in there
1-night trip with friends
Verified Expedia guest review

8/10 Very Good

Nathalie, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

We arrived on a day when the door cards weren't working and the pressure on the staff to get everything sorted out when it was a technical issue was huge. The staff were amazing - helpful, patient and calm, even when faced very disgruntled guests. As for the rest of the hotel, it was OK - breakfast was really nice, accessed up something akin to a prison staircase, pub area was OK, again with very helpful staff, our room (an apartment) was huge and really well equipped, although a bit fusty. The whole place just needs a bit of a refurb and it'll be great - the car park at the back looks pretty dodgy, as does the rear of the hotel for example. Location is great, a minute from Custom House DLR and the ExCel with really good eating options nearby. We'll definitely be back.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Great choice for ExCeL and good rooms.
Comfortable, clean and tidy room, exactly as described. Very convenient for ExCeL and train links, great pub downstairs. Nothing to not like. :-)
Jonathan, 2-night business trip
Verified Hotels.com guest review