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Royal Park Hotel & SPA

4.0 star property
Hotel with spa, near Kazakhstan Central Concert Hall

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Royal Park Hotel & SPA

Hallway
Lobby
Indoor pool, outdoor pool
Exterior
Minibar, in-room safe, desk, blackout drapes

Reviews

7.0 out of 10

Good

Popular amenities

  • Airport transfer
  • Pool
  • Bar
  • Spa
  • Free breakfast
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Conference center
  • Business center
  • Meeting rooms
  • Airport shuttle
  • Area shuttle

Feel at home (6)

  • Rollaway/extra beds
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout drapes/curtains

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Twin Room

Minibar, in-room safe, desk, blackout drapes

Twin Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bathrobes
Hair dryer
Deep soaking bathtub
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, blackout drapes

Deluxe Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Sofa bed
Private bathroom
Bathrobes
Hair dryer
  • 50 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Luxury Suite

Luxury Suite | Living area | Flat-screen TV

Luxury Suite

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Bathrobes
Hair dryer
  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

Minibar, in-room safe, desk, blackout drapes

Superior Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bathrobes
Hair dryer
Deep soaking bathtub
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

Restaurant

Reikartz Park Astana

Free breakfast
Free WiFi
Restaurant
Air conditioning
7.0 out of 10, Good, (2)
The price is ₩67,976
₩77,573 total
includes taxes & fees
Jan 3 - Jan 4, 2025
Reikartz Park Astana
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About the neighborhood

Map
18, Kerey and Zhanibek Khans Street, Astana, 010000

What's nearby

  • Bayterek Tower - 3 min drive
  • Kazakhstan Central Concert Hall - 4 min drive
  • Astana Arena - 4 min drive
  • EXPO 2017 - 4 min drive
  • The US Embassy and the Consulate in Kazakhstan - 6 min drive

Getting around

  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 22 min drive
  • Astana Railway Station - 33 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Emiliya - ‬13 min walk
  • ‪Galmart - ‬13 min walk
  • ‪Baoli Lounge & Cafe Nur-Sultan - ‬12 min walk
  • ‪Salter’s Fine Meats - ‬13 min walk
  • ‪Caffe Latte - ‬11 min walk

About this property

Royal Park Hotel & SPA

Royal Park Hotel & SPA is a great choice for a stay in Astana. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with hot stone massages, aromatherapy, or Ayurvedic treatments. Other highlights include an indoor pool, an outdoor pool, and a bar/lounge.

Languages

Azerbaijani, English, Russian, Turkish

At a glance

DONE

Hotel size

    • 85 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite extended parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Working away

  • Business center
  • Meeting rooms
  • Conference center (65 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2012
  • Safe-deposit box at front desk
  • Television in common areas
  • An outdoor pool
  • An indoor pool
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Bathtub only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

SPA-центр «ELIXIR» has 2 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 6 years old are not allowed in the spa without adult supervision.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of KZT 4500 per vehicle (one-way)
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for KZT 5000.0 per night

Pool, spa, & gym (if applicable)

  • Children under 6 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
This property accepts credit cards, debit cards and cash.

Also known as

Astana Hotel
Hotel Astana
Royal Park Hotel Astana
Royal Park Hotel Nur-Sultan
Royal Park Nur-Sultan
Hotel Royal Park Hotel & SPA Nur-Sultan
Nur-Sultan Royal Park Hotel & SPA Hotel
Royal Park Hotel
Royal Park
Hotel Royal Park Hotel & SPA
Astana Hotel
Royal Park Hotel SPA
Royal Park Hotel Nur-Sultan
Royal Park Hotel
Royal Park Nur-Sultan
Royal Park
Hotel Royal Park Hotel & SPA Nur-Sultan
Nur-Sultan Royal Park Hotel & SPA Hotel
Hotel Royal Park Hotel & SPA
Royal Park Hotel & SPA Nur-Sultan
Astana Hotel
Royal Park Hotel SPA
Royal Park Hotel Nur-Sultan
Royal Park Hotel
Royal Park Nur-Sultan
Royal Park
Hotel Royal Park Hotel & SPA Nur-Sultan
Nur-Sultan Royal Park Hotel & SPA Hotel
Hotel Royal Park Hotel & SPA
Royal Park Hotel & SPA Nur-Sultan
Astana Hotel
Royal Park Hotel SPA

Frequently asked questions

Does Royal Park Hotel & SPA offer free cancellation for a full refund?
Yes, Royal Park Hotel & SPA does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Royal Park Hotel & SPA?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Royal Park Hotel & SPA?
Sorry, pets aren't allowed.
Is parking offered on site at Royal Park Hotel & SPA?
Yes, there's free self and extended parking.
Is airport shuttle service offered by Royal Park Hotel & SPA?
Yes, an airport shuttle is available. The charge is KZT 4500 per vehicle one-way.
What are the check-in and check-out times at Royal Park Hotel & SPA?
Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon.
What is there to do at Royal Park Hotel & SPA and nearby?
Royal Park Hotel & SPA has a spa and an outdoor pool, as well as a Turkish bath.
Are there restaurants at or near Royal Park Hotel & SPA?
Yes, there are 2 onsite restaurants.
Does Royal Park Hotel & SPA have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.

Royal Park Hotel & SPA Reviews

Reviews

7.0

Good

8.0/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Good

Stay
We went for the football, check in was very slow but improved from then on. Drinks and food good .
Andrew, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Clean and nice location. The breakfast is good and there is a good Chinese restaurant in the building.
Don, 1-night trip
Verified Expedia guest review

2/10 Poor

You are treated like a thief and you will be asked to pay a deposit in case you steel sthing from the minibar
2-night trip
Verified Expedia guest review

10/10 Exceptional

Cart was broken, had to carry bags. Everything else was just fine.
1-night trip
Verified Expedia guest review

4/10 Fair

Poor service
I have contacted the hotel about the airport shuttle. Heard nothing from them. On the arrival mentioned at the reception on that matter. No apologies were given. Poor service and customer care
Sabzina, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Nice hotel but cold inside the room. They give y
Nice hotel but cold inside the room. They give yOur heater.
4-night trip
Verified Orbitz guest review

8/10 Very Good

1-night business trip
Verified Hotels.com guest review

8/10 Very Good

3-night business trip
Verified Hotels.com guest review

6/10 Good

Fernando, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

There are some serious issues with the quality of the construction of this hotel. Poorly fitted bathrooms, and even some dangerous finishes in the rooms themselves such as loose power plugs and rows of screws projecting from the floor flashings.
4-night trip
Verified Expedia guest review

6/10 Good

Overnight stay in Astana whilst in transit
The hotel was used as a stop over between flights in Astana. Its location was only 20 minutes drive from the airport allowing easy access to and from the city and close to this years 2017 Expo exhibition. The staff who all spoke English were friendly, making you feel relaxed when arriving and departing. The interior furniture design within the hotel is on a traditional Kazakhstan national style, including the furniture in the room. Cleanliness is one that I look for and this hotel met all expectations especially at the price, and the bed was comfortable. Would recommend the hotel for a short stay if you are looking for a location on a reasonable budget without paying a high price for putting your head down
Verified Hotels.com guest review

8/10 Very Good

Fair price and location near airport
The hotel price are fair and location is just 14 km from airport and 3 km from Bayterek/ city center
Verified Hotels.com guest review

8/10 Very Good

Verified Hotels.com guest review

8/10 Very Good

nice, clean, quiet hotel
very nice and clean place, great restaurant, early breakfast at 3am without extra charge. We just stayed there to leave at 3:30am to the airport and it was perfect. The only thing I was a bit disappointed about was the fact that they did not have the correct change for a cash payment.
Verified Hotels.com guest review

6/10 Good

Verified Hotels.com guest review

8/10 Very Good

Verified Hotels.com guest review

6/10 Good

Average hotel
As this was a business trip I didn't expect much from the hotel. For private trip I would prefer to book another option.
Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

6/10 Good

Verified Hotels.com guest review

6/10 Good

Okay Stay
This hotel was located well off the main strip of Astana. We were there as tourists, and it took about 20 minutes to walk up to the main part of town. The tub did not drain and there was only one towel provided for the room. Additionally, the shower water got all over the bathroom floor. The bed was comfortable and the restaurant downstairs was nice after a long day walking through town.
Verified Hotels.com guest review

8/10 Very Good

Comfortable and convenient
All good. Trip to astana to visit son who is working here. Stayed 2 nights. All went well. No issues. Nice restaurant. Nice staff.
Verified Hotels.com guest review

10/10 Exceptional

More than I expected!
This is one of the less expensive hotels on the left bank, but you get more than you pay for. The room was really spacious and the windows took up an entire wall from floor to ceiling. My room had a view of Baiterek in the distance. Unfortunately, the view between the room and Baiterek was of construction (they're building the Abu Dhabi tower complex). There's nothing the hotel can do about that. If you know anything about Astana, you know that there's construction going on practically everywhere! There isn't a lot to see or do within the few blocks surrounding the hotel, but it's a quick taxi ride over to Baiterek or the malls and restaurants (for 500 tenge if you're staying on the left bank of the city; though you could walk to Keruen mall or Baiterek in a relatively short period of time). There are two restaurants in the hotel if you're going to insist on not venturing out. Everything about the hotel and the service was great. Definitely more than I expected. I wanted to do some laundry the day before flying out and was expecting to be shown a set of guest washers and dryers. They had hotel staff do my laundry for me free of charge. Yeah, you could spend more and be closer to everything, but why would you want to? If you're like me, a hotel is just a place to sleep and take a shower. Besides, it really isn't such a far walk to Keruen and Baiterek (maybe 20-30 minutes). Should opportunity allow me to return to Astana, I would definitely stay here again.
Verified Hotels.com guest review

6/10 Good

Что таится за красивым фасадом
Сотрудница ресепшена, которая не может найти нашу бронь. Другая сотрудница ресепшена, которая на вопрос "у вас в спа выдают полотенца?" приветливо отвечает "а вы там и спросите". Холодный малосъедобный завтрак, где всего понемногу и все уже остыло (и блин холодный, и яйцо, и глазунью, и колбаски гриль). Бассейн в спа с неработающим гидромассажем (как сказала сотрудница спа "когда-то работали, но это много лет назад было"). Ванная комната с черным грибком в плиточных швах.
завтрак - все холодное
виден грибок в швах
вид из окна
Viktor, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Hôtel valant 3 étoiles chez nous mais bon accueil, chambre spacieuse et bien équipée. Point noir: le wifi de l’hôtel est beaucoup trop faible!
1-night trip
Verified Hotels.com guest review

4/10 Fair

10-night trip
Verified Expedia guest review