We loved the staff. Very kind and the restaurant is awesome!! Our room was funky. The bath sink won't open so it fills with junk and slowly drains...slowly. They need a plumber in room 12. The property is lovely. The location is super. It's a favorite hotel for a construction company so the trucks in the parking lot make it tough to maneuver. Turangi is a great launch spot for the National Park which is why we picked it. I would return to the area at Lake Taupo as it is a great spot on the lake for fishing and enjoying the lake coast. The actual room has a shared deck, used by others to get to their rooms. We faced a large lawn in the morning. Lovely bird activity in the early am. Other that a dissappointing plumbing issue we actually attempted to fix, to let the bath sink drain, it was pretty cool. I will go back to the nice restaurant, but not sure about the room. Gotta have decent plumbing, It wasnt very clean..