When visiting Tawau, Borneo Royale Hotel is a great choice to consider. Guests can be pampered with massages at the spa and grab a bite to eat at the coffee shop/cafe. Other features include a bar/lounge, a fitness center, and a sauna.
Languages
English, Malay
At a glance
Hotel size
180 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
The host will greet guests on arrival
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
Free uncovered onsite self parking
Transfers
Airport shuttle from 7:30 AM to 6:00 PM*
Other information
Smoke-free property
Property amenities
Food and drink
Restaurant
Bar/lounge
Coffee shop
Room service (limited hours)
Snack bar/deli
Traveling with children
Grocery/convenience store
What to do
Shopping
Working away
6 meeting rooms
Computer station
Conference center
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Wedding services
Facilities
ATM/banking
Safe-deposit box at front desk
Television in common areas
Fitness center
Full-service spa
Sauna
Banquet hall
Accessibility
Elevator
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Room amenities
Be entertained
LCD television
Satellite TV channels
Home comfort
Air conditioning
Coffee/tea maker
Slippers
Iron/ironing board
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Bathtub or shower
Rainfall showerhead
Bidet
Free toiletries
Hair dryer (on request)
Towels
Stay connected
Desk
Free WiFi and wired internet
Food and drink
Refrigerator
Free bottled water
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge of MYR 50 per person (one-way)
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Rollaway beds are available for MYR 60.0 per night
Policies
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards, debit cards and cash.
Also known as
Promenade Hotel Tawau
Promenade Tawau
Promenade Hotel Tawau Sabah
Borneo Royale Hotel Hotel
Borneo Royale Hotel Tawau
Borneo Royale Hotel Hotel Tawau
Frequently asked questions
Does Borneo Royale Hotel offer free cancellation for a full refund?
Yes, Borneo Royale Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Borneo Royale Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Borneo Royale Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by Borneo Royale Hotel?
Yes, an airport shuttle is available from 7:30 AM to 6:00 PM on request. The charge is MYR 50 per person one-way.
What are the check-in and check-out times at Borneo Royale Hotel?
Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Borneo Royale Hotel and nearby?
Borneo Royale Hotel has a spa and a fitness center.
Are there restaurants at or near Borneo Royale Hotel?
Yes, there's an onsite restaurant.
What's the area around Borneo Royale Hotel like?
Borneo Royale Hotel is a short 18-minute walk from Al-Kauthar Mosque and 16 minutes' walk from St. Patrick's Anglican Church.
Borneo Royale Hotel Reviews
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
6.6/10
Cleanliness
7.4/10
Staff & service
7.2/10
Amenities
6.6/10
Property conditions & facilities
6.6/10
Eco-friendliness
Reviews
8/10 Very Good
Jul 3, 2024
Dated hotel and some facilities need some update
Lan Shiun
Lan Shiun, 3-night trip
Verified Wotif guest review
8/10 Very Good
Jun 22, 2024
Good place to sleep before catching a morning flight. Rooms need updating, not a single picture on the wall and dubious stains on the carpets give an eerie vibe. Was going to make a cup of tea but the kettle had exposed wires.
Staff were friendly and there is a bar and restaurant and 24 hour convenience store on site.
If you’re expecting the Ritz this ain’t it, but if you want an affordable place to rest your head near the airport i would recommend. Plus the beds were so comfy, one of the best sleeps I’ve had in ages!
Katharina
Katharina, 1-night trip
Verified Expedia guest review
6/10 Good
Jun 19, 2024
Broken, even a place to keep my soap during shower also do t have
Chung Yee
Chung Yee, 3-night business trip
Verified Expedia guest review
10/10 Exceptional
May 30, 2024
The Sauna and steam room are out of order
Chung Yee
Chung Yee, 4-night business trip
Verified Expedia guest review
6/10 Good
Feb 10, 2024
Its okay
The hotel staff was very friendly but the hotel is a bit old and it is all around.
Our phone didn't work and the bathroom was never totally clean. That being said we liked the breakfast very much and no bad word on the restaurant
Anders
Anders, 4-night family trip
Verified Hotels.com guest review
8/10 Very Good
Jan 12, 2024
Dolatkanoo
Dolatkanoo, 3-night trip
Verified Hotels.com guest review
6/10 Good
Nov 20, 2023
khairul
khairul, 1-night trip
Verified Expedia guest review
6/10 Good
Jul 9, 2023
The property is pretty old. The rooms carpet were quite dirty, and some towels were really old and torn. The rubber edges of the shower area were black.
Suryana
Suryana, 1-night family trip
Verified Expedia guest review
6/10 Good
Aug 24, 2022
Love the gym and sauna
The room condition was just ok. Carpet full with iron mark because their dont provide iron board in the room. You have to request for. The one i receive not function well. The only why i choose this hotel because it have gym, jacuzi and sauna which i love to spend time there. I hope service to be improve.
Verified traveler
2-night business trip
Verified Hotels.com guest review
2/10 Poor
Aug 10, 2022
Rundown and no sound insulation, can clearly here next door
Pik Boon
Pik Boon, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
Jul 31, 2022
Alwaleed
Alwaleed, 1-night trip
Verified Orbitz guest review
8/10 Very Good
Jul 16, 2022
Stay acceptable
This is my firstime stay at the hotel after 2 years. The room not that quite mantained as before when it was under promenade but still good for stay. The bathroom especially shower side please get rid the mold at the wall. Breakfast also good and acceptable. The reason why i will stay again at this hotel because their have the gym facilities and sauna. But please repair some gym equipment and also the jacuzi.
Verified traveler
3-night business trip
Verified Hotels.com guest review
8/10 Very Good
Feb 20, 2022
Ahmad Shah
Ahmad Shah, 1-night trip with friends
Verified Hotels.com guest review
4/10 Fair
Dec 14, 2021
Grace
Grace, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 22, 2021
Jaspal Kaur
Jaspal Kaur, 2-night family trip
Verified Hotels.com guest review
8/10 Very Good
Nov 17, 2021
Good condition but old hotel near to town area.
Andy
Andy, 1-night family trip
Verified Expedia guest review
4/10 Fair
Nov 13, 2021
Chung Yee
Chung Yee, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 7, 2021
mohd safarin
mohd safarin, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Mar 16, 2021
Verified traveler
2-night business trip
Verified Hotels.com guest review
4/10 Fair
Aug 24, 2020
I dont' have my RM50 deposit back. No receipt issue by hotel.
Verified traveler
1-night family trip
Verified Expedia guest review
8/10 Very Good
May 25, 2020
Friendly staff and good room service. Clean room, free parking & good location.
Jacob
Jacob, 1-night trip with friends
Verified Expedia guest review
10/10 Exceptional
Feb 12, 2020
Sightseeing..
Comfort n relaxing..nice bed..pillow soft ..ok
Verified traveler
2-night trip with friends
Verified Hotels.com guest review
4/10 Fair
Feb 1, 2020
i dont think its 4 star hotel we stay at the room that relly medium condition
Verified traveler
2-night business trip
Verified Hotels.com guest review
6/10 Good
Jan 31, 2020
Dull & smelly
Got smelly room and towel because the room was not cleaned well.
Breakfast was just so-so. Doesn't have many choices. Located a bit far from city center.
Verified traveler
1-night business trip
Verified Hotels.com guest review
6/10 Good
Dec 2, 2019
The view was the best part of this property but the rooms are very dated and not the cleanest.