I'm very sad to write this review and have reached out to the property twice for a reply and rectification of my recent stay without a reply.
While the hotel, staff and room are perfectly lovely. I arrived and was left 2 Shampoo bottles (one of which had already been clearly opened) and no Conditioner. The fire alarm went off and was a false alarm, however my sleep after a long journey from Australia (30 Hours) was very disrupted. The following night I had no hot water to have a shower, the next morning, still not rectified and after a restless night sleep was offered to shower in another uncleaned room just down the hall, traipsing there in my dressing gown with all of my toiletries, however this room thankfully had Conditioner. The hot water had apparently been fixed however that evening after a cold and wet day, I was greeted to no towels in my room and tepid water. When I requested some towels, the receptionist brought me a very old and stained bath mat which was quite disgusting. Requesting to speak with a manager this was denied as to none being on site and they wouldn't be on site for the remainder of my stay another 2 days over the weekend. I requested another room and was told I should move Hotels. Now as the basic necessities of a hotel such as hot water weren't available to me for 2 days of my 4 day stay and no manager was on hand or would contact me, this was most upsetting. I had no desire to change hotels for my final night and no compensation was offered.