Staff friendly, but when we complained of loud music and partying people in next room at 3:40 am nothing was done. After complaining to a manager in the morning, some vague promise to do something was done, but nothing had happened. In so high rated hotel I would expect some kind of refund - discount, dinner, spa…? In the evening still pretended they investigate it, This spoiled not only our night, but also following day - we came to visit some place, not to be tired and sleepy. There was no possibility to sit outside, no seats at pool areas. The big pool was closed fro two afternoons because of some functions.