First off, I need to explain I *NEVER* rate anything a 5 unless something is above and beyond my expectations. Most everything was nice here, meeting my expectations, which is why most categories I rate as a 4. The staff was always friendly, but none of them spoke English with me. Luckily I was traveling with a friend that spoke Spanish. The inside and outside of the hotel looked amazing, especially when compared to most other buildings in the neighborhood. The floors were a marble looking tile of some sort, which looked nice, but I think housekeeping only swept the floors, because walking on them in bare feet or white socks picked up a lot of dirt from the floor.